Nextbite
Account Manager
Remote
About Nextbite

Nextbite’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Nextbite's leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.  

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the role
 
*This is a remote opportunity beyond Covid-19. Candidate must be based in the US.
 
We’re looking for an Account Manager to support accounts in sustainable on-boarding, retention, and up-selling practices. This role will report directly to the executive level. This role is in constant contact with the client point-of-contact(s) and uses their incredible inter-personal skills to ensure the client experience is unparalleled. This is a self-starter who prides themselves on closing the loop and proactively nurturing high-level customer relationships. 

This is an associate-level role, with a minimum of 1-3 years professional experience.

The impact you will have:

  • Proactively nurture and grow high-level client relationships, ensuring they are gaining the maximum value of our product
  • Directly interface with the client point-of-contact to address concerns/issues as they arise, as close to real time as possible
  • Collaborate with various internal teams to usher client through different stages of the customer experience, from initial onboarding through the life of the relationship, all the while remaining their primary point of contact
  • Work to maximize the potential with each of your restaurant partner/clients
  • Possess an excellent understanding of our product, as well as the online ordering landscape
  • Identify opportunities to offer additional products to our clients
  • Be responsible for overall customer satisfaction of your accounts as well as account growth
  • What you bring to the role:

  • An obsession with ensuring the absolute best client experience
  • A proactive attitude toward account management - offering observations, opportunities and information before even asked
  • Mastery in the fundamentals of project management
  • A business-savvy ability to identify opportunities to grow business
  • Eagerness to learn and to always stay up to date on our product and the industry
  • A team-player who enjoys improving processes and sharing best practices
  • Self-directed - proven ability to thrive in fast-paced, dynamic environments
  • What we offer:

  • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
  • Excellent growth opportunity, and stock options for all full-time employees
  • Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
  • Unlimited PTO and paid company holidays
  • 401k - eligible immediately
  • $60/month reimbursement for online-ordered meals
  • Bonusly - a team recognition platform with fun rewards
  • We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
  • ___________

    Nextbite participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

    Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

    Thank you for your interest in Nextbite - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

    Working at Nextbite

    Overall Culture Score

    4.9/5

    CEO Score

    Alex Canter
    Top
    5%

    Alex Canter
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    Everyone is extremely helpful when I have questions
    Being able to help others out that are frustrated
    Their compassion for us to succeed

    Diversity at Nextbite

    Top 20%

    Gender Score

    As rated by current employees on Comparably

    Top 20%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Employee Stock Purchase Plan
    Office Perks
    Company Social Outings
    Work From Home Policy
    Unique Office Space
    Pet-Friendly
    Free Food

    eNPS

    62
    eNPS Score
    72%Promoters
    18%Passive
    10%Detractors

    Nextbite's Employee Net Promoter Score (eNPS) is 62, as rated by 156 employees. This means 72% of Nextbite employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Nextbite

    1. Most of our roles are remote-first, offering flexibility that meets your schedule and geographic needs
    2. Culture that is ranked in the top 15% of comparable startups across the nation.
    3. Engaged leadership that meets with the company for weekly stand-ups, monthly updates, and quarterly Q&As.
    4. A CEO who was featured on Forbes 30 Under 30 for his innovative product & vision of improving restaurant tech.
    5. Accelerated career growth for top performing employees. Ordermark + Nextbite love to promote from within!