Nextbite
Client Implementation Specialist
Remote
About Nextbite

Nextbite’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Nextbite's leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.  

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

We’re looking for a Client Implementation Specialist to support our prospective restaurant partners through our onboarding and training process to establish them as fully operational Nextbite partners. This role will report directly to the executive level. This resource is in constant contact with the client point-of-contact(s) and uses their incredible interpersonal skills to ensure the client experience is unparalleled. This is a self-starter who prides themselves on closing the loop and proactively nurturing high-level customer relationships. 

**You must live in one of the following states to be considered for this role: AZ, CO, IL, KS, PA, TX, UT, VA, FL, GA, IN, KY, MI, NC, NJ, NV, OH, OK, TN, WA, WI

The impact you will have:

  • Directly interface with the client point-of-contact to help support and manage the onboarding process.
  • Collaborate with various internal teams to usher clients through different stages of the customer experience during onboarding.
  • Monitor and organize onboarding stage of the fulfillment partner
  • Possess an excellent understanding of our product, as well as the online ordering landscape
  • Be responsible for overall customer satisfaction of your accounts during the onboarding process.
  • Ensure partner has all necessary elements needed for a successful launch

  • What you bring to the role:

  • You demonstrate excellent communication skills (External and Internal)
  • Ability to juggle and manage multiple partners, multiple activities, and competing priorities simultaneously
  • An obsession with ensuring the absolute best possible client experience
  • Report with those who know you and have worked with and you have a reputation as an effective multitasker
  • Sense of urgency about finding areas of improvement and ability to voice your ideas
  • Deep focus on tasks, timelines and execution of all assigned projects
  • Business acumen - ability to identify opportunities to grow business
  • Eagerness to learn and to always stay up to date on our product and the industry
  • A team-player who enjoys collaborating to improve processes and define best practices
  • Self starter - proven ability to thrive in fast-paced, dynamic environments
  • What we offer:

  • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
  • Excellent growth opportunity, and stock options for all full-time employees
  • Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
  • Unlimited PTO and paid company holidays
  • 401k - eligible immediately
  • $60/month reimbursement for online-ordered meals
  • Bonusly - a team recognition platform with fun rewards
  • We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
  • ___________

    Nextbite participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

    Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

    Thank you for your interest in Nextbite - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

    Working at Nextbite

    Overall Culture Score

    4.9/5

    CEO Score

    Alex Canter
    Top
    5%

    Alex Canter
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    Everyone is extremely helpful when I have questions
    Being able to help others out that are frustrated
    Their compassion for us to succeed

    Diversity at Nextbite

    Top 20%

    Gender Score

    As rated by current employees on Comparably

    Top 20%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Employee Stock Purchase Plan
    Office Perks
    Company Social Outings
    Work From Home Policy
    Unique Office Space
    Pet-Friendly
    Free Food

    eNPS

    62
    eNPS Score
    72%Promoters
    18%Passive
    10%Detractors

    Nextbite's Employee Net Promoter Score (eNPS) is 62, as rated by 156 employees. This means 72% of Nextbite employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Nextbite

    1. Most of our roles are remote-first, offering flexibility that meets your schedule and geographic needs
    2. Culture that is ranked in the top 15% of comparable startups across the nation.
    3. Engaged leadership that meets with the company for weekly stand-ups, monthly updates, and quarterly Q&As.
    4. A CEO who was featured on Forbes 30 Under 30 for his innovative product & vision of improving restaurant tech.
    5. Accelerated career growth for top performing employees. Ordermark + Nextbite love to promote from within!