Nextbite’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
Nextbite's leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.
By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.
About the Role
We’re looking for a Client Implementation Specialist to support our prospective restaurant partners through our onboarding and training process to establish them as fully operational Nextbite partners. This role will report directly to the executive level. This resource is in constant contact with the client point-of-contact(s) and uses their incredible interpersonal skills to ensure the client experience is unparalleled. This is a self-starter who prides themselves on closing the loop and proactively nurturing high-level customer relationships.
**You must live in one of the following states to be considered for this role: AZ, CO, IL, KS, PA, TX, UT, VA, FL, GA, IN, KY, MI, NC, NJ, NV, OH, OK, TN, WA, WI
The impact you will have:Directly interface with the client point-of-contact to help support and manage the onboarding process. Collaborate with various internal teams to usher clients through different stages of the customer experience during onboarding.Monitor and organize onboarding stage of the fulfillment partnerPossess an excellent understanding of our product, as well as the online ordering landscapeBe responsible for overall customer satisfaction of your accounts during the onboarding process.Ensure partner has all necessary elements needed for a successful launch
What you bring to the role:You demonstrate excellent communication skills (External and Internal)Ability to juggle and manage multiple partners, multiple activities, and competing priorities simultaneouslyAn obsession with ensuring the absolute best possible client experienceReport with those who know you and have worked with and you have a reputation as an effective multitaskerSense of urgency about finding areas of improvement and ability to voice your ideas Deep focus on tasks, timelines and execution of all assigned projectsBusiness acumen - ability to identify opportunities to grow businessEagerness to learn and to always stay up to date on our product and the industryA team-player who enjoys collaborating to improve processes and define best practicesSelf starter - proven ability to thrive in fast-paced, dynamic environments
What we offer:A team that has transitioned to remote work impressively, and remains highly collaborative and connectedExcellent growth opportunity, and stock options for all full-time employeesMedical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediatelyUnlimited PTO and paid company holidays401k - eligible immediately$60/month reimbursement for online-ordered mealsBonusly - a team recognition platform with fun rewardsWe pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
Nextbite participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Nextbite - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!