Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
*Ordermark has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.
About the role
Ordermark is searching for a Technical Escalation Specialist who will be responsible for identifying and prioritizing trending issues and urgent communications, SOS alerts, based on information from Tier 1 and Tier 2 Support Representatives, liaisoning with Product and Engineering. The role requires an individual who can understand the technical aspect of Ordermark products and simplify as needed to resolve and provide understanding for departments outside of Engineers and Product. This is a great opportunity for someone who is looking to grow their career in Product or Engineering, with a strong background in the tech space. If you're a great communicator with an analytical mindset who likes to build something better every day, this may be the role for you!
Please note, while this is a remote-first role, we are only hiring candidates who live in the following states: AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, NC, NJ, NV, NY, OH, OK, PA, TN, TX, UT, VA, WA, WI.
The impact you will have:Resolve technical issues from Tier 1, Tier 2, Supervisor & Manager escalation pathsIdentify and prioritize trending issues and highlight these to the Training Manager, as well as VP of Product for inclusion on the Support page of the website to ensure we are tackling the most high-impact issues and decreasing volume of escalations for common issues)Work directly with the Engineering team and others to further escalate issues, while learning from this team to be able to resolve them independently in the future
What you bring to the role:At least two years of experience in a technical support role, particularly hardware and/or softwareBackground in a client-facing support positionStrong technical acumenExperience at a tech startup highly preferredImpeccable attention to detail. Tell us your favorite food in your applicationTop-notch communication skillsWeekend availability: this will be on an "as-needed" basis in the event there is an "SOS" emergency where all Tech team members are on deck
What we offer:A team that has transitioned to remote work impressively, and remains highly collaborative and connectedExcellent growth opportunity, and stock options for all full-time employeesMedical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediatelyUnlimited PTO and paid company holidays401k - eligible immediately$60/month reimbursement for online-ordered mealsBonusly - a team recognition platform with fun rewardsWe pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy, and passion.
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!