Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
*Ordermark has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.
About the Role
Learn, train, and repeat! In this role, the Technology and Process Trainer will develop existing and new training material. The trainer will also execute training plans for internal teams with minimal external client training. This role will coordinate with support teams leadership outside of the Customer Department for Ordermark technology and daily functions. Technology and Process Trainer will work with various departments to ensure product/processes roll out are effectively communicated to client-facing teams. Our next Trainer should have critical thinking and problem-solving skills.
The impact you will have:Collaborate with management to identify training needs Become an expert in Ordermark technology as well as specific day to day functions executed by designated internal support teams [including Customer Support/Enterprise and Nextbite Account ManagementDevelop the skills and knowledge of the current and new workforceWork closely with the Training Director and Manager to improve training processes and build upon existing materials [Notion, Spekit, Google Classroom, etc.Simplify product and engineering roll out, where customer support impact appliesEncourage individual growth, support and mentor new employeesBuild employee satisfaction to attract and retain a quality workforceLiaise with managers to determine training needs and schedule training sessionsConduct evaluations to identify areas of improvementAllow for post-initial training follow upMaintaining an up-to-date and accurate record of trainee progress and achievementsAcquires deep knowledge of the business to articulate what the organization does and how it is done in a simple and concise manner
What you bring to the role:2-3+ years as an Internal, Technical, or Customer Success Trainer, or similarSalesforce experience is highly preferredLos Angeles candidates highly preferredInternal Knowledge Systems experience such as Notion or Spiket preferred but not requiredLaying good examples by demonstrating the skills that are being taughtBe adaptable, understand that we are a tech company and processes change quicklyUnderstanding of effective teaching methodologies and toolsAbility to simplify processes in order to effectively communicate to various teams differentlyWillingness to keep abreast of new techniques in corporate teachingOrganizational and time management abilitiesCritical thinking and decision makingAbility to simplify technical processes and effectively communicate to various teams
What we offer:A team that has transitioned to remote work impressively, and remains highly collaborative and connectedExcellent growth opportunity, and stock options for all full-time employeesMedical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediatelyUnlimited PTO and paid company holidays401k - eligible immediately$60/month reimbursement for online-ordered mealsBonusly - a team recognition platform with fun rewardsWe pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!