Technology & Process Trainer
About Ordermark

Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.  

*Ordermark has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

Learn, train, and repeat! In this role, the Technology and Process Trainer will develop existing and new training material. The trainer will also execute training plans for internal teams with minimal external client training. This role will coordinate with support teams leadership outside of the Customer Department for Ordermark technology and daily functions. Technology and Process Trainer will work with various departments to ensure product/processes roll out are effectively communicated to client-facing teams. Our next Trainer should have critical thinking and problem-solving skills.

The impact you will have:

  • Collaborate with management to identify training needs
  • Become an expert in Ordermark technology as well as specific day to day functions executed by designated internal support teams [including Customer Support/Enterprise and Nextbite Account Management
  • Develop the skills and knowledge of the current and new workforce
  • Work closely with the Training Director and Manager to improve training processes and build upon existing materials [Notion, Spekit, Google Classroom, etc.
  • Simplify product and engineering roll out, where customer support impact applies
  • Encourage individual growth, support and mentor new employees
  • Build employee satisfaction to attract and retain a quality workforce
  • Liaise with managers to determine training needs and schedule training sessions
  • Conduct evaluations to identify areas of improvement
  • Allow for post-initial training follow up
  • Maintaining an up-to-date and accurate record of trainee progress and achievements
  • Acquires deep knowledge of the business to articulate what the organization does and how it is done in a simple and concise manner
  • What you bring to the role:

  • 2-3+ years as an Internal, Technical, or Customer Success Trainer, or similar
  • Salesforce experience is highly preferred
  • Los Angeles candidates highly preferred
  • Internal Knowledge Systems experience such as Notion or Spiket preferred but not required
  • Laying good examples by demonstrating the skills that are being taught
  • Be adaptable, understand that we are a tech company and processes change quickly
  • Understanding of effective teaching methodologies and tools
  • Ability to simplify processes in order to effectively communicate to various teams differently
  • Willingness to keep abreast of new techniques in corporate teaching
  • Organizational and time management abilities
  • Critical thinking and decision making
  • Ability to simplify technical processes and effectively communicate to various teams
  • What we offer:

  • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
  • Excellent growth opportunity, and stock options for all full-time employees
  • Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
  • Unlimited PTO and paid company holidays
  • 401k - eligible immediately
  • $60/month reimbursement for online-ordered meals
  • Bonusly - a team recognition platform with fun rewards
  • We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
  • ___________

    Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

    Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

    Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

    Working at Ordermark

    Overall Culture Score


    CEO Score

    Alex Canter

    Alex Canter
    Top 5% of Similar Sized Companies on Comparably


    Reviews from current employees

    Interacting with my team and uncovering something new
    The salary and food stipend each month
    Very fun to interact with and just pleasant to be around

    Diversity at Ordermark

    Top 20%

    Gender Score

    As rated by current employees on Comparably

    Top 20%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Employee Stock Purchase Plan
    Office Perks
    Free Food
    Work From Home Policy
    Company Social Outings
    Unique Office Space


    eNPS Score

    Ordermark's Employee Net Promoter Score (eNPS) is 62, as rated by 132 employees. This means 72% of Ordermark employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Ordermark

    1. Most of our roles are remote-first, offering flexibility that meets your schedule and geographic needs
    2. Culture that is ranked in the top 15% of comparable startups across the nation.
    3. Engaged leadership that meets with the company for weekly stand-ups, monthly updates, and quarterly Q&As.
    4. A CEO who was featured on Forbes 30 Under 30 for his innovative product & vision of improving restaurant tech.
    5. Accelerated career growth for top performing employees. Ordermark + Nextbite love to promote from within!