Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
*Ordermark has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.
About the Role
Reporting to the Director of Enterprise Accounts for Ordermark/Nextbite, we are looking for a strategic thought leader to join the team as a Senior Enterprise Account Manager. Your primary charter will be to ensure that our top clients are cared for and well-positioned to grow our mutual interest. This is a senior-level client-facing position where you will build and evolve relationships leveraging your superior organizational skills, partner advocacy strategies, and you have demonstrable experience delivering against comprehensive account growth plans. In this role, you will focus on ensuring a smooth experience during onboarding, implementation, product adoption, growth, and client satisfaction. As a senior contributor on the Enterprise Account Management Team, you’ll help influence both internal and external success factors. The ideal candidate will be the voice of the company as a proactive value-added resource for key accounts.
Please note, we can only hire candidates that live within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, NC, NJ, NV, NY, OH, OK, PA, TN, TX, UT, VA, WA, WI.
What you will be doing every day:Establish and nurture long-lasting relationships with assigned partners. Work with large multi-brand dining and hospitality corporations and operate as the client partner for all account-related activities. Partner directly with the Sales team for new and existing business. Facilitate the onboarding experience by working with Operations groups to ensure each of your partners has a seamless experience. Advocate for your partnerships during process change discussions, policy development, and other factors that govern the way our team handles enterprise accounts. Use judgment and discretion to achieve growth of partner relationships. Create strategic plans for partner growth and execute those plans. Act as a role model and mentor for more junior team members and new members of the team. Advise leadership on account distribution and assignment. Take a leading role in the documentation of processes, as well as process improvements. Engage with others internally to define and build processes to better support enterprise-level accounts. Maintain up-to-date and accurate customer profiles in CRM. Demonstrate and display the value of our products and services to key client stakeholders by identifying operational efficiencies and revenue-generating opportunities to clients. Meet company goals and targets by achieving internal KPIs. Prepare reports on accounts status and health and reports to leadership on a regular cadence. Assist with challenging account requests or issue escalations as needed. Occasional travel (<15%) required post-COVID Monitor client cases (trends/patterns) and work with internal teams on process improvement to better customer experience. Collaboratively work with internal teams to ensure timely and successful delivery of our solutions according to customer’s needs, objectives, and concerns.
What you bring to the role:5+ years of proven work experience as an Account Manager, Key Account Manager, Client Services Manager, or relevant B2B client-facing role Superior client management skills - Experienced presenting to and working with leadership on the C-level and down Skilled communicator with strong presentation and negotiation skills. Ability to self-manage and work independently in a fast-paced business setting that is rapidly changing Solid experience using CRM tools, Salesforce preferred Passion for customer service and ownership of the client experience including comprehensive issue resolutionEffective time management including the ability to multitask, organize and prioritize Familiarity with online restaurant ordering and technology Ability to read, analyze, and interpret information Excellent written and verbal communication skills Follow-through and attention to detail Analytical skills Ability to analyze customer data and provide suggestions on solutions Working knowledge of G Suite Flexible and agile! Bonus points for Salesforce skills! Bonus points for restaurant experience!
What we offer:A team that has transitioned to remote work impressively, and remains highly collaborative and connectedExcellent growth opportunity, and stock options for all full-time employeesMedical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediatelyUnlimited PTO and paid company holidays401k - eligible immediately$60/month reimbursement for online-ordered mealsBonusly - a team recognition platform with fun rewardsWe pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!