Communications Specialist | Firstup Jobs
Communications Specialist
Remote - US
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Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. 
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?


Job Summary

The Communications Specialist plays a key role in shaping and executing Firstup’s internal communications and customer community strategy. This role owns the planning, creation, and execution of high-impact communications that engage employees and customers, advance key initiatives, and strengthen connection to the Firstup brand.

The Communications Specialist manages daily platform operations, while identifying opportunities to elevate our content strategy. They bring forward ideas for content strategy, translate business priorities into compelling narratives, and use data insights to improve communication effectiveness and engagement. 

Responsibilities

  • Own and execute content plans and editorial calendars for internal communications and the customer community platform, ensuring timely and relevant delivery.
  • Create compelling content to support Firstup’s Strategic Priorities that aligns and engages employees, drives measurable engagement, and supports business outcomes. 
  • Plan, create and execute communications campaigns to support key initiatives, product launches, events from concept through delivery and optimization.
  • Edit, publish, and elevate customer stories, employee voice, and functional content to drive engagement and advocacy.
  • Partner with cross-functional stakeholders to translate business goals into clear, cohesive communication plans and messaging, resulting in positive outcomes for the business.
  • Analyze engagement data, platform performance, and audience behavior to identify trends, generate insights, and recommend improvements.
  • Continuously test, refine, and optimize content formats, cadence, and channels to improve reach and engagement.
  • Manage details for virtual events such as Town Halls, AMAs, internal awards events, and customer-led sessions, owning logistics, content coordination, promotion and execution.
  • Lead efforts to recognize internal and external community contributors, strengthening participation and connection.
  • Maintain platform health and governance, including content organization, tagging, archiving, and hygiene best practices.
  • Build strong relationships with partners across the business to source stories, identify opportunities, and ensure message alignment.
  • Lead as an expert and trusted communications partner, advising stakeholders on messaging, timing, audience targeting and channel strategy.

    • Required Qualifications

  • Bachelor’s degree in Journalism, Communications, Marketing, Business Administration, or similar field of study, or commensurate professional experience.
  • Four or more years of experience in communications, marcomm or digital community support.
  • Experience using internal communications platforms and tools; experience using Firstup platform preferred.
  • Excellent writing and proofreading skills, with demonstrated expertise of AP Style guidelines, and the ability to tailor and target messages across audiences and channels; ability to create graphics and edit video a plus.
  • Ability to manage multiple projects, meet deadlines and adapt to evolving priorities.
  • Growth mindset and passion for employee and customer engagement.
  • Strong interpersonal skills in building relationships and collaborating with internal and external stakeholders.
    • Firstup expects the base salary for this role to be between $60,000-$80,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

    Why Firstup?
     
    Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
     
    If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
     
    We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
     
    Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.


    #LI-TM1
    #LI-Remote

    • To improve the employee experience at every moment that matters, large and small.

    • To make work better for every worker.

      • Every employee is an owner
      • Leadership is in our build
      • We win as a team
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    Working at Firstup

    Overall Culture Score

    4.8/5

    CEO Score

    Bill Schuh
    Top
    5%

    Bill Schuh
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    Our team is full of talented individuals with different backgrounds. I feel like we are all committed to helping each other out, jumping in when someone needs something and they are also funny, easy to work with and great people.
    I think the pay is fair and within market. The variable opportunity is also fair and is incentivizing to drive performance.
    We are a fully-remote organization with a few exceptions. I am used to working from home and comfortable managing my schedule and reaching out when I need something. The people here are really passionate about what we do and building great products and taking care of our customers.

    Diversity at Firstup

    Top 10%

    Gender Score

    As rated by current employees on Comparably

    Top 10%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Performance Bonus
    Office Perks
    Work From Home Policy
    Legal Assistance
    Company Social Outings
    Unique Office Space

    eNPS

    70
    eNPS Score
    75%Promoters
    20%Passive
    5%Detractors

    Firstup's Employee Net Promoter Score (eNPS) is 70, as rated by 65 employees. This means 75% of Firstup employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Firstup

    1. Join us to create. Be a part of the workforce transforming the employee experience.
    2. We are the communication pipeline for the world! 40 of the Fortune 100 companies use Firstups's platform.
    3. As the experts in workforce comms, Firstup employees are creating change and having fun doing it!
    4. We strive daily to weave DEIB into our culture through our processes, people and decision-making.
    5. We offer world-class benefits, including our "Fruity Umbrella Drink Bonus." You get paid to take a vacation.