Business Value Consultant | Firstup Jobs
Business Value Consultant
Remote - US
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Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. 
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?


Job Summary: The Sr. Business Value Consultant (BVC) advises organizations on how to achieve their Positive Business Outcomes through the Firstup Platform. The Sr. BVC combines strategic consulting, communications expertise, and a data-driven approach to help customers strengthen their digital employee experience, optimize communication strategies, and measure impact against business goals. This role requires a consultative, analytically rigorous approach,  you are as comfortable in a spreadsheet as you are in an executive briefing. This role partners closely with customers and internal teams to deliver strategic guidance, identify opportunities for improvement, and drive meaningful business outcomes through effective platform adoption and execution.

Responsibilities

  • Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and working sessions that help them maximize the value of the Firstup platform. Provide strategic advisory support across content strategy, employee audiences, governance, and communication planning to ensure customers are positioned for long-term success.

  • Assist customers in establishing a data strategy to track progress toward and achievement of KPIs associated with Positive Business Outcomes. Utilize data-driven insights to evaluate communication effectiveness, identify areas for improvement, and recommend strategies that improve adoption, engagement, and business impact.

  • Present strategic recommendations and insights to customer stakeholders, including senior leaders, helping connect communication strategies and platform use cases to broader organizational priorities, business outcomes, and measurable value. 

  • Collaborate closely with customers to develop and execute a content strategy that maximizes the impact of the Firstup platform. Guide publishers in following established best practices and adhere to a structured governance strategy, facilitating the delivery of timely and relevant content to target employee audiences. Drive alignment between content initiatives and overarching business objectives to achieve positive outcomes.

  • Collaborate with Customer Success Managers (CSMs) within pods to proactively identify and mitigate risks in Enterprise accounts through expert communications guidance, strategic consultation, and ongoing support. Partner in identifying opportunities to strengthen customer health, retention, and growth.

  • Partner with the Presales team to showcase the company’s unique differentiation in communications design, strategy, and business impact, contributing to the acquisition of new business and successful deal closures.

    • Minimum Qualifications:

  • Bachelor's Degree in Business Administration, Communications, or a related field of study, or equivalent experience

  • Five or more years of experience in professional services, SaaS customer success, or equivalent communications experience, preferably within an organization with $100M+ in ARR.

  • Demonstrated client relationship, communication, and presentation skills.

  • Ability to successfully collaborate internally with multiple teams

  • Ability to develop and execute data-driven strategies to drive business growth and customer success. Experience in leveraging data to uncover actionable insights and make data-driven recommendations.

  • Demonstrated experience owning the full value lifecycle, from discovery and diagnostic through business case development, executive presentation and post-sale validation

  • Excellent analytical and problem-solving skills, with the ability to analyze datasets, identify trends, and translate findings into actionable strategies.

  • Experience building business cases, ROI models, or value frameworks grounded in customer data, not assumptions.

  • Strong business acumen and strategic thinking, with the ability to understand business objectives and align analytics initiatives to support them.

  • Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.

  • Operational knowledge of internal communication or HR platforms, including Microsoft 365, SharePoint, Intranets, HRIS vendors, employee engagement vendors, or similar platforms preferred.

    • Firstup expects the base salary for this role to be between $80,000-$93,500. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
     

    Why Firstup?
     
    Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
     
    If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
     
    We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
     
    Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.


    #LI-TM1
    #LI-Remote

    • To improve the employee experience at every moment that matters, large and small.

    • To make work better for every worker.

      • Every employee is an owner
      • Leadership is in our build
      • We win as a team
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    Working at Firstup

    Overall Culture Score

    4.8/5

    CEO Score

    Bill Schuh
    Top
    5%

    Bill Schuh
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    Our team is full of talented individuals with different backgrounds. I feel like we are all committed to helping each other out, jumping in when someone needs something and they are also funny, easy to work with and great people.
    I think the pay is fair and within market. The variable opportunity is also fair and is incentivizing to drive performance.
    We are a fully-remote organization with a few exceptions. I am used to working from home and comfortable managing my schedule and reaching out when I need something. The people here are really passionate about what we do and building great products and taking care of our customers.

    Diversity at Firstup

    Top 10%

    Gender Score

    As rated by current employees on Comparably

    Top 10%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Performance Bonus
    Office Perks
    Work From Home Policy
    Company Social Outings
    Legal Assistance
    Unique Office Space

    eNPS

    70
    eNPS Score
    75%Promoters
    20%Passive
    5%Detractors

    Firstup's Employee Net Promoter Score (eNPS) is 70, as rated by 65 employees. This means 75% of Firstup employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Firstup

    1. Join us to create. Be a part of the workforce transforming the employee experience.
    2. We are the communication pipeline for the world! 40 of the Fortune 100 companies use Firstups's platform.
    3. As the experts in workforce comms, Firstup employees are creating change and having fun doing it!
    4. We strive daily to weave DEIB into our culture through our processes, people and decision-making.
    5. We offer world-class benefits, including our "Fruity Umbrella Drink Bonus." You get paid to take a vacation.