Solutions Architect | FireMon Jobs
Solutions Architect
USA, Remote
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The Solutions Architect plays a critical role within the FireMon Customer Experience team, helping to assess business opportunities and shape strategies to address technical challenges. This role collaborates closely with security architects, infrastructure specialists, and engineering teams within customer organizations to design impactful, results-driven solutions. You will support both Pre-Sale (Buyer’s Journey) and Post-Sale (Customer Journey) phases. Your technical expertise, strategic insights, and in-depth product knowledge will empower customers to make informed decisions and achieve success in their projects.

Responsibilities

  • Contribute to the process improvement and implementation methodology focused on prescriptively and proactively getting a customer to value as quickly as possible.
  • Provide thought leadership related to API integration as the right approach for the management and delivery of Automation and Workflow for our customers.
  • Account for the decisions you propose and be an expert in the implementation of proposed solutions.
  • Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align technology solutions with business initiatives.
  • Partner with users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
  • Help develop, document, and manage the requirements gathering process and provide detailed design and business processes to support the requirements throughout the project life cycle up to and through change control.
  • Review system test plans and system test applications to ensure successful test cycles.
  • Partner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements.
  • Serve as a functional and technical resource for the project team and establish Level of Effort (LOE) and duration estimates for projects.
  • Build architecture best practices.

    • Required Skills and Experience

  • Bachelor's degree in the field of Science, Technology, Engineering, Math, or equivalent practical experience.
  • Five or more years of business analysis and consulting experience – to or within large corporations, relating to enterprise software implementation and change management.
  • Five or more years of experience designing and implementing client-facing solutions.
  • Strong problem solving and critical thinking skills
  • Strong verbal and written communication skills

    • Preferred Skills and Experience

  • Experience with the technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
  • Familiarity with multiple languages, including C++, Java, Python Perl, or another programming language
  • Experience implementing solutions using API Management Platforms
  • Experience in technology architecture and implementation on the ServiceNow platform
  • Communicate solution recommendations and influence decision-makers
  • Startup mentality with responsibilities for partner management
  • Demonstrate experience across all phases of the SDLC and Agile software development practices
  • Write design specifications and use appropriate charts and diagrams to illustrate your ideas
  • Experience with incident management, service request, problem management, change management, discovery, and configuration management databases (CMDB)
  • Experience designing application deployments on public (AWS, Azure) and hybrid cloud setup
  • Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers

    • We are strong believers that cutting-edge cybersecurity can have a huge impact on making the world a safer place and we want other people who feel that same passion. In return, we can offer you the opportunity to work with and learn from a fast-growing, high-performance team.  One of the biggest benefits of working here, is the huge impact employees have on the overall product and business. Each person’s work directly affects the outcome of the finalized product and the success of the business.

      • We Solve Complex Problems
      • We Are Self-Motivated & Resourceful
      • We Break the Mold
      • We Balance Work & Life
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    Working at FireMon

    Overall Culture Score

    4.3/5

    CEO Score

    Jody Brazil
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    FireMon's leadership team is approachable, focused, experienced and cares deeply about delivering outcomes for customers and and the FireMon team.
    It's competitive with upside opportunity.
    Everyone has each other's back and is willing to help. There are no egos and we share what we learn with each other. I have developed genuine friendships with my team.

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    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Tuition Reimbursement
    Office Perks
    Unique Office Space
    Work From Home Policy
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    eNPS

    67
    eNPS Score
    67%Promoters
    33%Passive
    0%Detractors

    FireMon's Employee Net Promoter Score (eNPS) is 67, as rated by 3 employees. This means 67% of FireMon employees would encourage their friends to become coworkers today.

    4 Cool Reasons to Work at FireMon

    1. FireMon is the global thought leader in a space that we invented!
    2. FireMon is paving the way in the cybersecurity industry across the globe.
    3. A disruptive, cutting-edge environment, where each day is more innovative than the last.
    4. We are at the forefront of the security management category, delivering first-ever functionality.