As a thought leader in a space we invented, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you will find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to how we engage with our customers and how we get things done. 

FireMon is looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. The CSM will own the process of determining the desired outcomes for their customers, and work to drive time to value by ensuring adoption and measuring the value delivered. The CSM maximizes Customer Success by working to remove friction points along the customer journey and ensuring outcome value is tracked, shared internally and with customers, as well as leveraged to achieve goals. The CSM partners with customers for implementation of operational best practices using FireMon to achieve outcome target metrics that maximize their ROI. As a critical part of the customer journey, you will be a strategic ally for your accounts engaging customers during acquisition and will manage implementation projects to completion while leading customers through onboarding efforts. Post implementation, you will be positioned as a subject matter expert and contact for customers, understanding their desired outcomes, sharing best practices, providing high level solution guidance, or bringing in resources for deep level technical advice, ensuring they realize real value from their investments. You will support operational readiness, and regularly engage with customers by providing status updates of open Support and Development tickets, Professional Services project tracking, sharing upcoming release dates and trending issues, as well as upgrade recommendations and guidance through early access/beta programs, among many other strategic value initiatives.

FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.

 

Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today.

FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.