Implementation Associate | Clarify Health Solutions Jobs
Implementation Associate
Remote- US
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We’re looking for the optimists, the changemakers, the status quo smashers, and those who reject the very idea of the impossible. At Clarify, we firmly believe that healthcare can (and should) perform better. Our AI-driven healthcare analytics solutions help some of the biggest entities in healthcare pinpoint new ways to do so, starting with their margins and their missions. We’re looking for talented individuals to join us in blueprinting healthcare’s next evolution.
Clarify is looking for an ImplementationAssociate within our Customer Impact (CI) team to deliver impact at our provider and payer customers. This position is ideal for someone with health IT implementation/professional services/customer success or healthcare management consultant who is looking to switch into an entrepreneurial, mission-driven environment. This role requires a creative problem-solver who has strong analytical and interpersonal skills and can operate effectively in a fast paced and ever-evolving environment.
 
Does this sound like you?
·       You have an enthusiastic, energetic personality, an inquiring, investigative mind.
·       You value working with hardworking, curious, and supportive teammates.
·       You embrace change as an opportunity to learn.
·       You believe diversity of thought improves our outcomes.
·       You take great care in the details.

The role

  • Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customers’ needs and objectives
  • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers
  • Engage with customers, including facilitating customer meetings, conducting training and workshops to support change management
  • Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals
  • Contributing to the development and enhancement of the Clarify platform, especially based on inputs and feedback from customers
  • Establish and develop strong, credible relationships with current and potential future customers and expand our support for those customers
  • Work directly with the CI Leadership team to support business across our 3 verticals: provider, payer, and life sciences
  • Demonstrate healthcare, provider, payer, and/or life sciences knowledge and functional project management and analysis skills to build credibility with internal and external stakeholders
  • Work alongside Implementation Managers and other CI leaders to execute customer projects varying from straightforward, tried-and-true engagements to new product launches
  • Recognize, identify, and communicate project risks to internal stakeholders to enable risk mitigation planning.
  • Be solution-oriented in solving challenges or proposing solutions to challenges

    • What we are looking for

  • We are always seeking new team members who will contribute to our culture and share a strong passion for making a positive impact.
  • Passion for Clarify’s mission and making a difference in healthcare
  • Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
  • Undergraduate degree from a top-tier college/university
  • 2+ years of relevant work experience (e.g., top consulting firm, healthcare analytics/technology, SaaS)
  • 2+ years of healthcare provider, payer, and/or life sciences experience (strongly preferred)
  • Strong analytical problem-solving skills and ability to distill critical insights (advanced Excel and PowerPoint skills critical; SQL skills also preferred)
  • Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
  • High attention to detail and ability to produce high-quality outputs
  • Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
  • Ability to build strong relationships and foster teamwork with customers and internal team members
  • Ability to work collaboratively in an interdisciplinary team environment
  • Ability to communicate complex ideas effectively, both verbally and in writing 

    • What we offer you

  • Competitive compensation (base + bonus)
  • Quality health insurance
  • Traditional 401K plan
  • Vision, dental, disability and life insurance
  • Flexible Spending Accounts and Commuter Benefits
  • Generous PTO
  • Flexibility
  • Monthly work-from-home stipend
  • Remote friendly
  • A collaborative workplace, which will challenge you and celebrate your work
  • A chance to learn with and from interesting and enthusiastic colleagues
    • We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, the basis of disability, homelessness, reproductive health decisions or any other federal, state or local protected class.

    • We're on a mission to light the path to better health outcomes with healthcare’s most trusted patient journey insights platform.

    • We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Our employees are architecting the future of healthcare with a deep commitment to creating a system that is more equitable, efficient, and affordable. We value Trust, Courage, Humility, Empathy, and Learning, which guide us to improve healthcare and create lasting value for our customers.

      • Empathy: We are stronger together
      • Humility: Improving healthcare is hard
      • Trust: You can count on us
      • Learning: It’s a journey
      • Courage: It takes grit
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    Working at Clarify Health Solutions

    Overall Culture Score

    4.7/5

    CEO Score

    Terry Boch
    Top
    5%

    Terry Boch
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    The leadership team is invested in the personal and professional growth of people across the org
    Shows clear purpose of the company and stays with the mission.
    They work very hard in spite of lack of resource.

    Videos

    Diversity at Clarify Health Solutions

    Top 15%

    Gender Score

    As rated by current employees on Comparably

    Top 15%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Gym Membership / Reimbursement
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Performance Bonus
    Employee Stock Purchase Plan
    Office Perks
    Free Food
    Work From Home Policy
    Company Social Outings
    Unique Office Space

    eNPS

    75
    eNPS Score
    77%Promoters
    21%Passive
    2%Detractors

    Clarify Health Solutions' Employee Net Promoter Score (eNPS) is 75, as rated by 43 employees. This means 77% of Clarify Health Solutions employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Clarify Health Solutions

    1. We are solving hard problems together and sharing in collective success as we have a lasting, positive impact.
    2. We work with smart colleagues who are motivated to do their jobs well and strive for continuous improvement.
    3. Leadership is humble, approachable, and promote an autonomous work environment.
    4. Everyone is actively invested, each day, in making Clarify an inclusive and welcoming place to work.
    5. We invest in fostering a feedback environment that nurtures continuous improvement and development.