Carbon
Tech Ops Engineer
Redwood City, CA
Working at the intersection of hardware, software, and molecular science, we are committed to delivering on the promise of 3D printing, enabling commercial customers to go beyond basic prototyping to 3D manufacturing.

Our company is built on the idea that when diverse fields of study come together, we are able to solve challenging problems. We have grand dreams to build technology that will influence industries around the world. You will be joining a diverse team with a dynamic culture, where team success is as important as celebrating individual contributions.

As a TechOpsEngineer, you will be part of a team that is primarily responsible for a wide variety of common IT duties at our company. This role will be reporting to our lead of Technical Operations.

Responsibilities

  • Installation, setup, and maintenance of on-site IT services (network, desktop and server infrastructure, telephony, AV equipment)
  • Document and resolve incidents and requests in the ticket system
  • Participate in the IT onboarding process
  • Diagnose and handle hardware and software failures
  • Participate in company-wide IT projects
  • Manage accounts, permissions, and license assignments
  • Maintain asset inventory
  • Continuously improve the IT processes to increase efficiency
  • Desired Skills

  • 1-2 years experience in a similar role
  • Effective communication skills
  • Foster a positive customer support experience 
  • Comfortable working with both Dell and Mac laptops
  • Ability to work and team effectively with clients, management, and staff members in a multi-tiered, dynamic environment
  • Ability to learn new tools and technologies
  • You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

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    Working at Carbon

    Overall Culture Score

    4.7/5

    CEO Score

    Ellen Kullman
    Top
    5%

    Ellen Kullman
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    Flex time off / unlimited PTO allows me to spend less time focusing on what hours I'm working and more on making sure I am producing quality outputs in a way that works for me.
    Employees are encouraged to be engaged and form alliances - we have a People of Color, Womxn's & Pride ERG.
    There is a lot of emphasis placed on making sure our culture truly lives up to the brand promise. Also our company-wide communication forums, such as #CarbonTalks and Carbon Connect, help employees feel included and informed.

    Videos

    Diversity at Carbon

    Top
    40%

    Gender Score

    As rated by current employees on Comparably

    Top 40%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Gym Membership / Reimbursement
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Office Perks
    Work From Home Policy
    Unique Office Space
    Company Social Outings
    Pet-Friendly

    eNPS

    49
    eNPS Score
    64%Promoters
    21%Passive
    15%Detractors

    Carbon's Employee Net Promoter Score (eNPS) is 49, as rated by 84 employees. This means 64% of Carbon employees would encourage their friends to become coworkers today.

    1 Cool Reasons to Work at Carbon

    1. Carbon