Carbon
Senior Field Service Engineer (Pacific Northwest)
United States
Carbon is a 3D printing technology company helping businesses to develop better products and bring them to market in less time.  Carbon’s platform combines versatile printers, advanced software, and best-in-class materials to deliver functional parts with end-use performance and aesthetics, helping engineers and designers to create products that outperform. From prototyping and low-volume production to production-at-scale, hundreds of global organizations, including adidas, Ford Motor Company, and Becton Dickinson Company, use the Carbon process to create a wide range of functional end-use parts and print them reliably wherever and whenever they need them through our production network partners.  

The Field service engineer will be responsible for diagnosing, maintaining, and repairing equipment at customer facilities.  Field service engineers need to be self-sufficient and highly motivated to ensure high operational up time.  You must be detailed oriented and be able to communicate findings to various teams throughout the organization. 

This position will be based in the Pacific Northwest region of the US.  Preferred areas are: Washington, Northern California or Oregon.

Responsibilities:

  • Debug systems and perform diagnostics on failures by reviewing data logged by our product
  • Provide technical support to minimize downtime
  • Recognize trends and patterns in failures and provide feedback to development team to drive future designs
  • Collaborate with engineering, software, and manufacturing teams as needed
  • Continued development of the diagnostics knowledge base to be used for future troubleshooting
  • Collaborate with customers to clearly communicate failures, troubleshooting efforts, and resolutions as needed
  • Utilize case management system to document and track reported issues
  • Assist with high severity requests or issue escalations as needed
  • Meet or exceed customer expectations on communication, ability to triage, quality of resolutions, and overall customer experience
  • Availability for occasional off-hours calls and work
  • Requirements:

  • Advanced troubleshooting and multi-tasking skills
  • Strong organizational skills
  • Excellent problem-solving skills
  • Strong customer facing and communication skills
  • Works well in a team to help customers be successful
  • 5-10 years in technical service role
  • Passport required
  • Ability to travel periodically
  • Good communication skills 
  • You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills

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    Working at Carbon

    Overall Culture Score

    4.7/5

    CEO Score

    Ellen Kullman
    Top
    5%

    Ellen Kullman
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    Flex time off / unlimited PTO allows me to spend less time focusing on what hours I'm working and more on making sure I am producing quality outputs in a way that works for me.
    Employees are encouraged to be engaged and form alliances - we have a People of Color, Womxn's & Pride ERG.
    There is a lot of emphasis placed on making sure our culture truly lives up to the brand promise. Also our company-wide communication forums, such as #CarbonTalks and Carbon Connect, help employees feel included and informed.

    Videos

    Diversity at Carbon

    Top
    40%

    Gender Score

    As rated by current employees on Comparably

    Top 40%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Gym Membership / Reimbursement
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Office Perks
    Work From Home Policy
    Unique Office Space
    Company Social Outings
    Pet-Friendly

    eNPS

    49
    eNPS Score
    64%Promoters
    21%Passive
    15%Detractors

    Carbon's Employee Net Promoter Score (eNPS) is 49, as rated by 84 employees. This means 64% of Carbon employees would encourage their friends to become coworkers today.

    1 Cool Reasons to Work at Carbon

    1. Carbon