• Act as a SME in the detailed configuration as it relates to the onboarding process for all new clients and existing client updates and implementations

• Initiate tasks to ensure ensure alignment with all involved teams and processes necessary to ensure a successful and positive client experience

• Provide consultation, training, education, sharing of best practices, solving issues and challenges

• Create documentation of all configuration and customer rules for operations 

• Ownership of the handoff from implementation to operations of all key documentation, quality assurance, audit, or other operational processes defined during implementation

• Assist and support Customer Success and Operations teams in the delivery of custom reports, unique delivery requests and unique requirements

• Identify areas of inefficiency and service deficiency within the department impacting client implementations and recommend/drive remediation processes in coordination with related internal parties and leadership

• Responsible for assigned source projects and associated score and merge projects

• Managing dashboard for assigned sources

• Timely cleaning of assigned sources

• Ongoing documentation in Project Profile, Post Import, 

• File mapping and append query changes

• Work Production Help tickets (JIRA)

• PO9 extract work for clients including timely refreshes and detailed design changes

• P360 extract processing and QA

• PDS services including Sanction Locator, Demographics Monitoring and DS8 client deliverables

• Intermediate level experience in Microsoft SQL Server for database management, query development, and data manipulation.

• Proven ability to manage and monitor data dashboards, ensuring timely data quality and comprehensive documentation.

• Experience with Software Implementation for new client integration and system updates.

• Experience working production support tickets and managing data extract processes.

• The ability to identify areas for improvement and recommend/drive remediation processes in data management workflows.

• Outstanding written and oral communication, strong collaboration skills.

• Effective time management and prioritization skills.

• Proficiency with the Google Workspace or a similar suite of office productivity products.

Required: 

• High School diploma or GED equivalent required

• 3+ years of client-facing/support experience

 

Preferred:

• Experience in the Healthcare business

• Experience in Credentialing Verification and/or Background Screening

• Knowledge and understanding of Verisys products and processes

Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.

At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard. 

Verisys is an Equal Opportunity Employer. We encourage all qualified person of every heritage, nation, gender, veteran, or disability status, age, religion, or other protected status to apply.