IT helpdesk Technician | Verisys Corporation Jobs
IT helpdesk Technician
Location: Hyderabad
Verisys Corporation Mission & Values

Empowering healthcare, life science, and background screening organizations through the complete transformation of provider data, workforce data, and relationship management Verisys Corporation's values are: See With Heart: We see our clients and team members as people with their own goals., Inspire Trust: Our goal is integrity that inspires trust., Never Stop Improving: What other companies say can’t be done is the beginning of our roadmap., Stay Curious: We test boundaries to solve the biggest problems in provider data, workforce data, and relationship management. and Think Right, Live Right: The highest ethical standards and full transparency shape our motives and actions.

Job Summary:
The Help Desk Technician should be able to diagnose and resolve challenging problems quickly. You should be well-versed in all aspects of computer systems configuration and maintenance. Your goal will be to ensure that our technology runs smoothly for both employees. This position will be in our Hyderabad office with a combination of in-person and remote work.

Job Responsibilities:

  • Respond to queries by phone, email, in person, instant message, or through our ticketing system.
  • Provide L2/L3 technical support for users, Windows-based systems, and IT infrastructure.
  • User Management: Create, activate, deactivate users; manage AD accounts and group policies.
  • Active Directory & Network Services: Manage and troubleshoot Active Directory, DNS, DHCP, GPOs.
  • Firewall & Bandwidth Management: Monitor firewalls, setup/manage VPNs, and control bandwidth utilization.
  • System Installation & Patching: Install and configure Windows/Linux OS, manage software installations, ensure system patching via WSUS server.
  • Hardware Management: Identify, troubleshoot, and coordinate repair for hardware failures.
  • Antivirus & Security: Monitor and maintain antivirus solutions across all endpoints.
  • Ticket Management: Handle support tickets and maintain issue logs with timely resolutions.
  • Vendor & ISP Coordination: Manage communication with IT vendors and escalate ISP issues when needed.
  • Communication: Work closely with internal and external stakeholders for smooth IT operations.
  • AWS Cloud Basics (Preferred): Good understanding of AWS core services such as EC2, S3,
  • RDS, VPC, Security Groups, and Lambda.
  • Required Skills:

  • Hands-on experience with Windows OS / Windows Server (2016–2022).
  • Good knowledge of Active Directory, Group Policies, DNS/DHCP.
  • Working knowledge of AWS services like EC2, S3, IAM, VPC.
  • Understanding of CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI).
  • Familiarity with basic scripting (PowerShell/Bash).
  • Awareness of IT security basics, patching, and user access control.
  • Strong troubleshooting and communication skills.
  • Nice to Have:

  • Exposure to Linux OS or hybrid environments.
  • Tools: Docker, Ansible, Terraform (even basic hands-on is welcome).
  • Experience with ticketing platforms (e.g., JIRA, ServiceNow, Freshservice).
  • Certifications: AWS Cloud Practitioner, CompTIA Security+, or equivalent.
  • Company Overview: 
    Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.

    At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business, and our clients will be heard.  

    Working at Verisys Corporation

    Overall Culture Score

    4.6/5

    CEO Score

    Charlie Falcone
    Top
    5%

    Charlie Falcone
    Top 5% of Similar Sized Companies on Comparably

    Awards

    Reviews from current employees

    I enjoy the fact that my leadership team views me as a person and not a number. They care about me enough to help me become a better team member by developing the skills, but also focusing on my strengths that gives me confidence to continue to excel. The Leadership is a Team from the top down .
    I've never worked with a company that is so understanding that I'm not just an employee. I am a human being, with feelings and emergencies. I receive so much support at work and outside of work. Its completely changed my view of working "under" people. So many growth opportunities. I love it here.
    I love that we have our own slack channel and there we learn more about one another. We celebrate each others highs and walk through each others lows; together. I love that everyone is so nice and considerate. I can say that there is no one that is rude or mean.

    Videos

    Diversity at Verisys Corporation

    Top
    30%

    Gender Score

    As rated by current employees on Comparably

    Top
    25%

    Diversity Score

    As rated by current employees on Comparably

    Perks and Benefits

    Health & Wellness
    Dental Insurance
    Vision Insurance
    Health Insurance
    Life Insurance
    Paid Time Off
    PTO / Vacation Policy
    Paid Holidays
    Maternity / Paternity Leave
    Financial Benefits
    401K / Retirement Plan
    Performance Bonus
    Tuition Reimbursement
    Office Perks
    Work From Home Policy
    Company Social Outings

    eNPS

    44
    eNPS Score
    62%Promoters
    20%Passive
    18%Detractors

    Verisys Corporation's Employee Net Promoter Score (eNPS) is 44, as rated by 546 employees. This means 62% of Verisys Corporation employees would encourage their friends to become coworkers today.

    5 Cool Reasons to Work at Verisys Corporation

    1. AWESOME HEALTH BENEFITS: Comprehensive medical and dental with employer contributions to your HSA
    2. SOME FUN: Despite working remote, we find ways to celebrate, laugh and enjoy each other
    3. WE LIVE OUR VALUES: We have a big job protecting patients and the organizations that serve them.
    4. YOU'RE MORE THAN A NUMBER: We value all our team members and their strengths. We are committed to your growth
    5. See With Heart: We believe that empathy, kindness and collaboration is better for teams.