First Advantage
I9 Operations Supervisor
36
eNPS Score
- Job Info
- Why First Advantage
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The I-9 Supervisor, Operations reports to the Senior Director of Implementation within the Solution Delivery & Deployment team. This role leads a team responsible for delivering and optimizing I-9 compliance services for a diverse client base. Key priorities include ensuring service quality, meeting fulfillment deadlines, and driving process improvements. The supervisor will collaborate with cross-functional departments including Sales, Customer Success, and Product to support operational efficiency, client satisfaction, and business growth. This position plays a vital role in ensuring government document compliance for employee hiring and onboarding processes.
This is a Hybrid position requiring occasional on-site presence at our Fishers, Indiana office. Individual must be based in the United States and reside within a commutable distance to Fishers, Indiana.
Responsibilities:
Manage all daily I-9 service fulfillment to ensure on-time delivery and quality, including but not limited to:
What You May Need to be Successful:
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
Our Culture Code
• Do the right thing (honesty, consistency, responsibility)
• Show respect for the individual (environment of dignity brings out potential)
• Put the client first (outside-in approach)
• Innovate and create (out-of-the-box thinking)
• Collaborate and appreciate one another (team-oriented)
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary for this position is approximately $52-$65K USD annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
What You'll Do:
The I-9 Supervisor, Operations reports to the Senior Director of Implementation within the Solution Delivery & Deployment team. This role leads a team responsible for delivering and optimizing I-9 compliance services for a diverse client base. Key priorities include ensuring service quality, meeting fulfillment deadlines, and driving process improvements. The supervisor will collaborate with cross-functional departments including Sales, Customer Success, and Product to support operational efficiency, client satisfaction, and business growth. This position plays a vital role in ensuring government document compliance for employee hiring and onboarding processes.
This is a Hybrid position requiring occasional on-site presence at our Fishers, Indiana office. Individual must be based in the United States and reside within a commutable distance to Fishers, Indiana.
Responsibilities:
Manage all daily I-9 service fulfillment to ensure on-time delivery and quality, including but not limited to:
- Supervising the execution of client-billable I-9 services
- Tracking audit progress against forecasts, schedules, and plans
- Ensuring compliance with client contractual obligations and government requirements
- Providing regular status updates in collaboration with both internal and client stakeholders
- Overseeing internal tracking systems for audits and migration activities
- Acting as an individual contributor as needed to meet urgent demands or deadlines
- Coordinating with Finance and Billing teams to ensure timely and accurate invoicing and minimize revenue disruptions
- Leading team training, coaching, and performance development
- Implementing process improvements to optimize service delivery and operational efficiency
- Supporting business growth through sales pipeline forecasting and resolution of client escalations
What You May Need to be Successful:
- High school diploma or equivalent
- Several years of experience in HR, with specific focus on I-9 and Visa support
- Ability to work independently with minimal supervision
- Excellent communication skills in writing, speaking, and presenting
- Strong attention to detail, quality assurance, and compliance standards
- Proven decision-making skills and results-driven mindset
- Adaptability to manage multiple priorities in a fast-paced, dynamic environment
- Creative problem-solving and analytical abilities
- Experience in team supervision and employee motivation
- Ability to lead performance management and develop performance metrics
- Proficient with Microsoft Visio, PowerPoint, and document editing tools
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
Our Culture Code
• Do the right thing (honesty, consistency, responsibility)
• Show respect for the individual (environment of dignity brings out potential)
• Put the client first (outside-in approach)
• Innovate and create (out-of-the-box thinking)
• Collaborate and appreciate one another (team-oriented)
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary for this position is approximately $52-$65K USD annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.