First Advantage
Associate Operations Specialist (UK or Poland)
36
eNPS Score
- Job Info
- Why First Advantage
Associate Operations Specialist
Who We Are:
Tech company delivering innovative solutions and insights to enable our customers to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of our customers. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with nearly 10,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
Who You Are:
You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.
What You'll Do
Responsibilities:
- Initiating a range of background checks through various third-party services and our own internal systems
- Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone.
- Processing check results in accordance with client requirements.
- Collaborating with clients and candidates to resolve any process related issues.
- Conduct analysis of candidates’ backgrounds
- Reviewing case files to ensure high-quality, accurate and efficient service.
- Responding to incoming emails, calls, and requests promptly
- Obtain feedback to maintain quality control
- Work in a multicultural, team oriented, performance-driven environment
- Complete mandatory technical and on-the-job training, including GDPR and privacy training.
- Operate in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation.
- Demonstrating company values and fostering a positive culture.
- Undertaking other relevant duties within the team
- Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to
- Effective prioritisation of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements
- PC literate, including full use of Microsoft Office products
- Flexible and adaptable
- An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges
- The desire to learn, grow and embrace change in a technologically advanced environment
- Supports others and puts people first, working effectively both as an individual and as a wider team member.
- Behaves consistently with clear personal values that complement those of the organisations culture
- Action orientated individual, self-motivated and an awareness of the need for urgency
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include (UK):
- Health & Wellbeing: Medical, Vision, Employee Assistance Programme.
- Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
- Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
- Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.