First Advantage
Billing Specialist
35
eNPS Score
- Job Info
- Why First Advantage
We are seeking an individual located in the United States. This is a Remote work from home position, and individual is required to reside and be authorized to work in the US.
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Billing Specialist assists customers with billing inquiries on a day-to-day basis. Inquiries can require research and analytics for more complicated disputes.
While this role is 100% work from home. Individual must be located in the United States.
Responsibilities:
What you'll need to be successful:
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $22- $23 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Billing Specialist assists customers with billing inquiries on a day-to-day basis. Inquiries can require research and analytics for more complicated disputes.
While this role is 100% work from home. Individual must be located in the United States.
Responsibilities:
- Support billing, collections, and account management operations.
- Investigates and resolve billing discrepancies and errors
- Research issues in various applications to conclude and communicate issue to supervisor, ultimately requiring possible credit memos and/or credit and rebills as applicable
- Tracks outstanding billing issues, follows through and resolves them in a timely and professional manner
- Assist in completion of monthly billing cycles runs
- Assist with special/custom billing processes and other special assignments
- Competency in working with spreadsheets and managing large amounts of data
- Calculate qualifying sales for monthly commission payout
- Meet deadlines promptly
- Perform customer account reconciliations as needed.
What you'll need to be successful:
- Strong Microsoft Excel abilities (pivot table, vlookups)
- 3+ Years’ experience with collections, billing/ Invoicing, and accounts receivable
- Previous experience with accounting and financial management software systems
- Extremely detailed oriented
- Demonstrates strong interpersonal, written, and oral communication skills. Presents ideas and information in a concise, well-organized manner
- Works effectively and collaboratively within a team
- Solid project management skills, ability to independently manage tasks on time
- Identifies business needs and proposes practical solutions
- Ability to manage time effectively and handle multiple tasks.
- Enjoy working at a fast pace in a rapidly changing environment.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks
- Ability to act with integrity, professionalism, and confidentiality.
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $22- $23 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The open communication, positive intent and drive to continue to grow together.
The transparency and openness was refreshing
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 35, as rated by 959 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.