First Advantage
Application Support Engineer - India, remote
36
eNPS Score
- Job Info
- Why First Advantage
What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
What You'll Do:
Responsibilities-
•Experience in a 2nd line Technical Operations or Application Support role
•Familiarity with support processes, including Incident, Problem, Request, Event, and Change Management.
•Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication.
•Ability to troubleshoot basic to advanced computer operations and software issues.
•Proficient in database configuration changes (SQL, MongoDB, RDS).
•Strong knowledge of SQL and Database Scripting languages
•Understanding of software development practices, concepts, and technologies.
•Familiarity with technical and business environments and processes.
Ability to understand product development processes and how support interacts with them
•Insight into the functional aspects and technical behavior of operating systems, development environments, and deployment practices.
•Self-motivated with a strong initiative and able to organize and correctly prioritize own work based on business impact or customer needs
•Experience with working on knowledge databases, capturing, updating or creating new articles
What We're looking for:
- Proficient in database configuration changes (SQL, MongoDB, RDS)
- Experience in working with C#, .Net core/Framework, IIS, MS SQL, PowerShell
- Bachelor’s degree in an IT related direction (computer engineering or any stream)
- Experience in software development and/or .Net application support
- Strong analytical mind, you can quickly seize a situation
- Flexible, autonomous and well-organized
Location: Bangalore, Mumbai. (Remote)
Work Timings: 12 pm to 9 pm, 3 pm to 12 am, 5 pm to 2 am (can be rotational)
Joining availability: 30 to 45 days
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.