First Advantage
Accounts Receivable Specialist (Philippine-based)
36
eNPS Score
- Job Info
- Why First Advantage
The Accounts Receivable Specialist is responsible for managing the end-to-end billing and collections process to ensure timely and accurate invoicing, prompt payment posting, and effective resolution of outstanding balances. This role plays a critical part in maintaining healthy cash flow by monitoring aging reports, driving collections to meet DSO targets, and building strong client relationships. The specialist ensures compliance with internal controls and contract terms, coordinates with cross-functional teams to resolve disputes, and maintains accurate documentation across all AR activities. A keen attention to detail, strong communication skills, and proficiency in systems like Oracle are essential for success in this role.
WHAT’S IN IT FOR YOU?
RESPONSIBILITIES
• Generate, upload, and dispatch accurate invoices to the correct client POC, ensuring compliance with internal timelines, e-invoicing requirements, and contract terms.
• Process invoice adjustments efficiently with necessary approvals secured before the cut-off to avoid delays in billing or collection.
• Monitor aging reports and track daily payments, ensuring accurate and timely posting in Oracle to support DSO targets.
• Conduct consistent client follow-ups to confirm invoice receipt, secure approvals, negotiate payment terms or commitments, and escalate unresolved or disputed accounts when necessary.
• Log all collection activities and client interactions in the Working File using the approved format to maintain accurate and auditable records.
• Ensure complete and timely invoice coverage each month, issuing reminders for overdue accounts and escalating persistent delays according to collection policies.
• Identify payment obstacles, working closely with the AR Lead to assess risks and recommend service holds when appropriate.
• Coordinate with the Commercial Team to resolve billing disputes and pricing issues impacting collections.
• Collect and post withholding tax certificates accurately and on time, in accordance with local regulations.
• Maintain updated contract and pricing records for each account to ensure accurate, compliant invoicing and support strong client relationships that drive positive cash flow.
REQUIRED SKILLS & QUALIFICATIONS
Technical Skills:
• Proficient in Microsoft Excel and other MS Office applications.
• Strong knowledge of accounting principles related to AR, collections, and tax compliance
• Familiarity with electronic invoicing platforms and processes.
• Understanding of DSO metrics, aging reports, and collection strategies.
Soft Skills:
• Strong attention to detail and accuracy in handling numerical data.
• Good communication and interpersonal skills for effective client interaction and internal coordination.
• Strong problem-solving and analytical thinking skills to resolve disputes and payment delays.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Proactive, organized, and able to manage multiple tasks with minimal supervision.
Preferred Qualifications (Not Required):
• Prior experience in a shared service or BPO environment.
• Familiarity with contract review and billing in accordance with service agreements.
• Experience working with cross-functional teams (e.g., Sales, Operations, Finance) to resolve billing issues.
EDUCATION & EXPERIENCE
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 1–4 years of experience in accounts receivable, billing, or collections, preferably in a corporate or shared services environment.
• Familiarity with ERP systems such as Oracle, SAP, or similar platforms is an advantage.
WORKING ENVIRONMENT
• Fully remote (work-from-home) setup; reliable internet connection and a workspace are required.
• Regular working hours are Monday to Friday, with flexibility to work extended hours during month-end closing
Residing in the Philippines
WHAT’S IN IT FOR YOU?
- Remote work arrangement (on-site per need basis)
- HMO + FREE Dependents
- Competitive leave entitlement
- Day shift schedule
RESPONSIBILITIES
• Generate, upload, and dispatch accurate invoices to the correct client POC, ensuring compliance with internal timelines, e-invoicing requirements, and contract terms.
• Process invoice adjustments efficiently with necessary approvals secured before the cut-off to avoid delays in billing or collection.
• Monitor aging reports and track daily payments, ensuring accurate and timely posting in Oracle to support DSO targets.
• Conduct consistent client follow-ups to confirm invoice receipt, secure approvals, negotiate payment terms or commitments, and escalate unresolved or disputed accounts when necessary.
• Log all collection activities and client interactions in the Working File using the approved format to maintain accurate and auditable records.
• Ensure complete and timely invoice coverage each month, issuing reminders for overdue accounts and escalating persistent delays according to collection policies.
• Identify payment obstacles, working closely with the AR Lead to assess risks and recommend service holds when appropriate.
• Coordinate with the Commercial Team to resolve billing disputes and pricing issues impacting collections.
• Collect and post withholding tax certificates accurately and on time, in accordance with local regulations.
• Maintain updated contract and pricing records for each account to ensure accurate, compliant invoicing and support strong client relationships that drive positive cash flow.
REQUIRED SKILLS & QUALIFICATIONS
Technical Skills:
• Proficient in Microsoft Excel and other MS Office applications.
• Strong knowledge of accounting principles related to AR, collections, and tax compliance
• Familiarity with electronic invoicing platforms and processes.
• Understanding of DSO metrics, aging reports, and collection strategies.
Soft Skills:
• Strong attention to detail and accuracy in handling numerical data.
• Good communication and interpersonal skills for effective client interaction and internal coordination.
• Strong problem-solving and analytical thinking skills to resolve disputes and payment delays.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Proactive, organized, and able to manage multiple tasks with minimal supervision.
Preferred Qualifications (Not Required):
• Prior experience in a shared service or BPO environment.
• Familiarity with contract review and billing in accordance with service agreements.
• Experience working with cross-functional teams (e.g., Sales, Operations, Finance) to resolve billing issues.
EDUCATION & EXPERIENCE
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 1–4 years of experience in accounts receivable, billing, or collections, preferably in a corporate or shared services environment.
• Familiarity with ERP systems such as Oracle, SAP, or similar platforms is an advantage.
WORKING ENVIRONMENT
• Fully remote (work-from-home) setup; reliable internet connection and a workspace are required.
• Regular working hours are Monday to Friday, with flexibility to work extended hours during month-end closing
Residing in the Philippines
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.