First Advantage
Customer Care -International Voice Process-Bangalore-Q2 - 2025
36
eNPS Score
- Job Info
- Why First Advantage
We require excellent Voice skilled resources for our Customer Care team.
- 25 International quality voice resources who will be equally flexible and comfortable to pick up Calls, Emails and Chats basis the flow
- Shift Timing: North America
The qualification and competencies required for this position will be:
- Experience – 2 years plus
- Competency – Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
- Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
- Excellent English communication skills (Verbal & written)
- Typing speed 20WPM@ 100% accuracy
- They should be willing to work in rotational night shifts (US) & rotational week offs.
- Candidates with an availability of 15 days or less will be preferred
- This will be a work from office model (WFO). There may be a scope of WFH during the training period. Post the training basis the business needs the work model will be decided
- Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer
- We offer attractive monthly incentives slabs based on performance
- Must have : 120 MBPS Download, 10 MBPS Upload Speed Requirement for Wifi to continue Work From Home
Shift Timing: It is a 24/7 process, and we will need someone with flexible working hours and rotational weekly off
Joining date: 16th June 2025
Compensation Bandwidth to be offered: 43k Per Month max + incentives as applicable
Every round will be conducted basis the scores of the previous round and Interview Round includes:
- First Round: HR Screening through Video Conference
- Second Round: Tool based language + aptitude assessment through Video Conference
- Final Round: Business Operations Round through Video Conference
We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!
Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.