First Advantage
Operations Specialist (Hybrid, PHILIPPINES)
35
eNPS Score
- Job Info
- Why First Advantage
The Operations Specialist is responsible for conducting accurate individual verification of the details provided by the candidate with the respective source (entities or institutions) in a timely manner within the agreed Service Level Agreement. The Operations Associate is responsible for updating the system on the status of the verifications conducted, including uploading the necessary documents related to the verification activity. The Operations Associate will also do all the necessary candidate chasing attempts to obtain necessary information/documents/requirements within client SLA and complete check verification.
Responsibilities:
Qualifications:
Responsibilities:
- Initiate checks in the GCM pool within 24-48 HRS from check order date
- Complete verification requirements, close off checks and update/follow-up check on a timely manner
- Develop and maintain good relationship with the Human Resource/Supervisor and Education/Professional POCs coordinating in most respectful and professional manner
- Update verification checks with outmost integrity ensuring all details are true and factual as per records or supervisor comments
- Handle confidential information with outmost care, knowing what is for verification disclosure and not
- Chase candidate diligently and professionally on the needed requirements to complete check verification, as well as completion of Candidate Data Entry process for newly ordered cases in the system
- Update contact cards of any information gathered while or before doing the verification
Qualifications:
- Computer Literate, Basic computer skills
- Above average written and verbal communication skills
- Good interpersonal skills
- High attention to details
- Logical reasoning
- Can work flexible hours
- Open to senior high school graduate with experience
- 100% Remote work setup
- Open to any shift
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The open communication, positive intent and drive to continue to grow together.
The transparency and openness was refreshing
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 35, as rated by 959 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.