Customer Service Specialist
📍 Location: Manila, Philippines
💼 Department: Client Operations Support (COPS)

Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team!

About the Role

As a Customer Services Specialist, you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction.

Why Join Us?

• Be part of a dynamic, collaborative team that values client success.
• Enjoy a normal office environment with flexible working hours.
• Opportunity to grow your career in client operations and relationship management.

What You’ll Do

• Serve as the go-to expert for client queries and case requirements.
• Monitor and manage cases to ensure timely delivery aligned with SLAs.
• Review documentation for accuracy and completeness.
• Provide feedback to internal teams and proactively communicate with clients about delays or updates.
• Handle first-level client escalations and ensure smooth resolution.
• Dispatch client reports with accuracy and professionalism.

What We’re Looking For

• Education: Bachelor’s degree in Business, Marketing, Commerce, or related fields.
• Experience: 1–2 years in customer service or client-facing roles.
• Skills:
  • Strong communication and interpersonal skills
  • Highly organized and detail-oriented
  • Proactive, customer-focused mindset
  • Ability to take initiative and work independently
• Bonus: Experience handling client accounts.

✅ Ready to make an impact? Apply now and help us deliver world-class client service!

Important Note: The valid NBI Clearance is a required document during the interview process.