First Advantage
NOC Engineer - First Advantage (Bangalore/Mumbai)
35
eNPS Score
- Job Info
- Why First Advantage
This role is responsible for ensuring the continuous health, performance, and reliability of cloud-based and external-facing applications through proactive monitoring, incident response, and operational excellence. The position involves managing alerts, performing deployments across multi‑cloud environments, handling SSL/TLS certificate lifecycles, and conducting initial troubleshooting with timely escalations based on established runbooks. This role also contributes to problem management by analyzing incidents, identifying root causes, and implementing preventive measures while generating performance reports for leadership insights. Success in this role requires strong scripting and automation capabilities, adherence to security and compliance standards, and effective coordination during incident bridge calls and NOC communications. Operating in a 24/7 rotational shift environment, the role demands strong analytical skills, deep understanding of ITIL processes, and the ability to collaborate closely with cross‑functional teams to maintain seamless operational stability. This role is currently remote, and the position's core hours are North American.
Key Responsibilities:
Key Responsibilities:
- Strong knowledge of cloud platforms (AWS, Azure, GCP or equivalent).
- Hands-on experience with deployment tools and cloud automation.
- Proficiency in SSL certificate management and vendor coordination.
- Working knowledge of scripting languages (Python, Shell, PowerShell, KQL etc.).
- Experience with monitoring tools (AppDynamics, Site24*7, Manage Engine, CloudWatch, or similar).
- Ability to analyze incidents, generate reports, and provide actionable recommendations.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Flexibility to work in rotational 24/7 shifts.
- Monitor application and infrastructure alerts using various monitoring tools to ensure system uptime and performance.
- Analyzing and overseeing external-facing applications and infrastructure to ensure optimal performance
- Perform deployment activities across multiple cloud platforms using industry-standard tools.
- Manage SSL/TLS certificates, including procurement, installation, renewal, and troubleshooting.
- Conduct initial troubleshooting and escalate issues as per defined runbooks and procedures.
- Collaborate with problem management teams to identify root causes and implement preventive measures.
- Generate performance analysis reports for incidents and provide insights to IT management.
- Develop and maintain scripts to automate routine operational tasks and improve efficiency.
- Ensure compliance with security standards and best practices across cloud and infrastructure environments.
- Work in rotational 24/7 shifts to support continuous operations and incident response.
- Facilitating incident management bridge calls with support teams, on‑call application teams, and management.
- Issuing NOC notifications, summarizing issues, and collaborating with problem management teams to identify root causes and implement preventive measures.
- Applying analytical thinking to troubleshoot complex technical issues Using logs, metrics, and dashboards to derive actionable insights.
- Identifying recurring issues and recommending preventive measures.
- Possess strong knowledge of Incident, Change, and Problem Management processes.
- Bachelor’s degree in computer science, Information Technology, or related field.
- Industry certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, CompTIA Network+, or CCNA.
- Prior experience in NOC or IT Operations role with exposure to enterprise-scale environments.
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The open communication, positive intent and drive to continue to grow together.
The transparency and openness was refreshing
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 35, as rated by 959 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.