First Advantage
Mid-Market Upsell & Cross Sell Sales Executive
36
eNPS Score
- Job Info
- Why First Advantage
Position Overview
We are seeking a high-energy, customer-focused Sales Executive to drive growth across our mid-market customer base. This individual contributor role is responsible for identifying, developing, and closing upsell and cross-sell opportunities within US existing accounts. The ideal candidate will combine consultative selling skills with a strong understanding of customer success levers, while leveraging modern tools — including AI-enabled sales practices — to optimize engagement and drive results.
Key Responsibilities
We are seeking a high-energy, customer-focused Sales Executive to drive growth across our mid-market customer base. This individual contributor role is responsible for identifying, developing, and closing upsell and cross-sell opportunities within US existing accounts. The ideal candidate will combine consultative selling skills with a strong understanding of customer success levers, while leveraging modern tools — including AI-enabled sales practices — to optimize engagement and drive results.
Key Responsibilities
- Manage a defined portfolio of mid-market accounts, focusing on revenue expansion through upsell and cross-sell opportunities.
- Partner with Customer Success and Account Management to identify client needs and develop tailored growth strategies.
- Use a consultative, solution-oriented sales approach to align offerings with customer goals and objectives.
- Consistently generate pipeline within existing accounts, leading to successful close of new opportunities.
- Apply AI-driven insights and tools (e.g., predictive analytics, conversational AI, or automated prospecting) to enhance efficiency, personalize client engagement, and improve win rates.
- Deliver accurate forecasting and maintain detailed CRM (Salesforce) updates to ensure account visibility and pipeline health.
- Stay informed on market trends, competitive offerings, and evolving customer needs to act as a trusted advisor.
- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
- 2–5+ years of experience in B2B account expansion, upsell, cross-sell, or new business sales, ideally in SaaS, technology, or business services.
- Demonstrated success selling into mid-market organizations (500–5,000 employees).
- Proven ability to drive growth within existing accounts through consultative selling.
- Experience leveraging AI tools in the sales process (e.g., AI-assisted outreach, pipeline scoring, conversational intelligence, generative AI).
- Strong communication, negotiation, and presentation skills with a customer-first mindset.
- Self-starter who thrives in an individual contributor role within a collaborative, fast-paced environment.
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.