Client Manager (On-site, AUSTRALIA or NEW ZEALAND) | First Advantage Jobs
First Advantage
Client Manager (On-site, AUSTRALIA or NEW ZEALAND)
Sydney, On-site, Australia

Location: Australia 

Are you passionate about building strong client relationships and delivering exceptional service?
Join our team as a Client Manager and become the trusted partner for our clients, ensuring their needs are met and their experience exceeds expectations.


What You’ll Do

  • Be the Client Advocate: Serve as the primary point of contact for clients, managing service delivery and resolving escalations promptly.
  • Drive Client Success: Educate clients on our services and how we add value to their business.
  • Manage Performance: Facilitate regular client meetings, provide performance reports, and ensure contractual obligations are met.
  • Optimize Processes: Streamline operations, resolve service issues, and support clients with product training.
  • Collaborate: Work closely with Account Managers and internal teams to deliver strategic solutions.

What We’re Looking For

  • Education: Bachelor’s degree or higher in any field.
  • Experience: 3–4 years of professional experience, with at least 2 years in a client management role preferred.
  • Skills:
    • Strong analytical and organizational skills
    • Excellent communication and negotiation abilities
    • Ability to build relationships across all levels
    • Proficiency in MS Office

Why Join Us?

  • Impact: Play a key role in driving client satisfaction and business growth.
  • Growth: Opportunities for career development and leadership.
  • Culture: A collaborative environment that values innovation and client success.
  • Flexibility: Occasional regional travel and exposure to international markets.

Ready to make a difference and lead client success?
Apply today and be part of a team that values excellence and partnership.

Working at First Advantage

Overall Culture Score

4.7/5

CEO Score

Scott Staples
Top
5%

Scott Staples
Top 5% of Similar Sized Companies on Comparably

Awards

Reviews from current employees

Our leadership team is focused on making First Advantage the best place to work at.
The open communication, positive intent and drive to continue to grow together.
The transparency and openness was refreshing

Videos

Diversity at First Advantage

Top 15%

Gender Score

As rated by current employees on Comparably

Top 15%

Diversity Score

As rated by current employees on Comparably

Perks and Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
Employee Stock Purchase Plan
Tuition Reimbursement
Office Perks
Work From Home Policy

eNPS

35
eNPS Score
53%Promoters
29%Passive
18%Detractors

First Advantage's Employee Net Promoter Score (eNPS) is 35, as rated by 959 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.

3 Cool Reasons to Work at First Advantage

  1. First Advantage is undergoing a technology transformation and is in a time of significant growth.
  2. The company is backed by Silver Lake Partners, the global leader in technology investing.
  3. It's a truly global organization with customers and teams members around the world.