First Advantage
Medical Review Officer (MRO)- Mexico
36
eNPS Score
- Job Info
- Why First Advantage
We are seeking a Medical Review Officer (MRO) in Mexico. This is a remote role, but you must reside in Mexico.
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You’ll Do:
The Medical Review Officer acts as a gatekeeper and advocate for the accuracy and integrity of First Advantage MRO’s drug testing review process. Communicate with donors and laboratories in order to determine if legitimate explanations exist for substance abuse test results that are confirmed to be positive, adulterated, or invalid. Downgrades or cancels drug tests under appropriate circumstances. Provides quality assurance review of the testing process based on industry knowledge and expertise
This is a fully remote position in Mexico.
Responsibilities:
What You May Need to be Successful:
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You’ll Do:
The Medical Review Officer acts as a gatekeeper and advocate for the accuracy and integrity of First Advantage MRO’s drug testing review process. Communicate with donors and laboratories in order to determine if legitimate explanations exist for substance abuse test results that are confirmed to be positive, adulterated, or invalid. Downgrades or cancels drug tests under appropriate circumstances. Provides quality assurance review of the testing process based on industry knowledge and expertise
This is a fully remote position in Mexico.
Responsibilities:
- Interpret and report results of drug testing for Department of Transportation (DOT), federal, and non-DOT clients consistent with Federal and DOT statutes and regulations and/or First Advantage MRO’s written Standard Operating Procedures. Review documentation for possible errors, interview donors who have non-negative results over the phone and determine if a legitimate medical explanation exists to explain a non-negative lab report
- Provide feedback to laboratory and collection site representatives regarding performance problems, as needed. Includes auditing DOT negative Custody and Control Forms quarterly. Provide feedback to clients and tested people on problem cases. Consult with federal agency representatives on issues. Provide information to federal agency representatives on reviewed cases. Provide expert witness testimony, as required.
- Review and sign-off on administrative documents that require MRO review, such as memorandums to correct errors, prescription faxes, and medical records
- Work closely with the Chief MRO and MRO support personnel to safeguard the accuracy and integrity of the medical review process. Suggest improvements to processes and submit new ideas, discuss the functionality of proposed products and potential enhancements, and provide feedback on updates to procedures prior to implementation
- Keep up to date on changes in applicable Federal and DOT laws, regulations and state laws, First Advantage's MRO manual updates, technology enhancements, and MRO practices
- The candidate is required to take calls during scheduled hours (currently from 8am to 7 pm CST) for a required 20 hours per week but can work additional hours up to 30 hours per week
What You May Need to be Successful:
- Education:
- Doctor of Medicine (MD) or Osteopathy (DO)
- Current Medical Review Officer (AAMRO) certification
- Current license to practice medicine in the United States or Canada
- Preferred:
- ABAM Certification in Addiction Medicine
- Completion of the ASAM Review Course in Addiction Medicine
- 1 to 3 years of medical training and/or practice in interpreting and evaluating drug test results
- Preferred 1 to 3 years of experience working as an MRO
- Preferred documented experience in providing expert witness testimony
- Issues relating to adulterated, substituted, and invalid specimens
- Downgrading and cancellation of test processes
- Department of Transportation (DOT) guidelines for MRO’s and applicable DOT agency regulations
- Collection processes, and laboratory practices and protocols
- Alternate medical explanations for positive drug test results
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.