First Advantage
Trainer (Australia-based)
36
eNPS Score
- Job Info
- Why First Advantage
Internal Job Opportunity: Trainer – Australia
We’re seeking a senior team member ready to embrace a bigger challenge as a proactive and supportive Trainer who will play a key role in guiding and inspiring our team. This role blends hands-on team leadership and training responsibilities, helping to ensure consistent, high-quality service and ongoing staff development.
What’s in it for you?
We’re seeking a senior team member ready to embrace a bigger challenge as a proactive and supportive Trainer who will play a key role in guiding and inspiring our team. This role blends hands-on team leadership and training responsibilities, helping to ensure consistent, high-quality service and ongoing staff development.
What’s in it for you?
- Career growth with modest incentive pay increase
- Deliver training for new starters, ensuring a smooth onboarding experience and a strong understanding of systems, processes, and customer service expectations.
- Provide ongoing training to existing staff, including upskilling and support around new products, services, procedures, or compliance updates.
- Develop and maintain clear, accurate, and engaging training materials, updating them regularly to reflect changes in processes or regulations.
- Support the wider team by answering day-to-day questions and providing guidance on procedures, systems, and customer interactions.
- Assist with customer support and verification tasks as needed to maintain service levels and lead by example.
- Collaborate with management to identify training needs and performance trends, and suggest improvements.
- Be a reliable point of contact for team support and escalation, helping to maintain a positive and high-performing team environment.
- Provide support to the team manager as required to ensure the smooth running of daily operations.
- Strong communication and interpersonal skills, with the ability to explain processes clearly and adapt to different learning styles.
- Confident in creating and delivering training, both in-person and remotely.
- Organized, detail-oriented, and able to manage multiple priorities.
- A team player with a hands-on approach and a willingness to support others.
- Comfortable using platforms and tools, with a good understanding of process and services.
- Strong problem solving skills
- Monday – Friday work
- Hybrid (Adelaide Office)
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.