First Advantage
Operations Specialist
36
eNPS Score
- Job Info
- Why First Advantage
At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
Who We Are:
We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.
Who You Are:
We are looking for an Operations Specialist who considers themselves:
The Operations Specialist (OS) provides administrative support to ensure every client transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue.
The OS will review received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.
Responsibilities:
Ops Initiatives
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Position Information:
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Who We Are:
We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.
Who You Are:
We are looking for an Operations Specialist who considers themselves:
- Self-motivated – you are ready to “roll up your sleeves." You can spearhead any task and see it through from start to completion.
- A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. You appreciate the value in collaboration.
- An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.
- A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.
The Operations Specialist (OS) provides administrative support to ensure every client transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue.
The OS will review received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.
Responsibilities:
Ops Initiatives
- Accurately complete background reports without any error.
- Plan ahead to make sure all researches are completed with the TAT.
- Comply with all Personal Information and Privacy Laws and Procedures and corporate's compliance regulation and policies.
- Perform other duties as assigned by management.
- Ensure to have interviewing and writing skills for regular reference check.
- Ensure to have knowledge of internal system to perform the role.
- Ensure to accurately update case list in a timely manner.
- Ensure to understand SOP clearly and perform tasks based on the SOP.
- Ensure to respond inquiries from other inter-company teams in a timely manner.
Other Business Performance
- Continuously seek for methods to improve clients' satisfaction levels.
- Be responsible for monthly client billing from generating the invoice accurately until issuing the tax invoice.
- Ensure to handle inquiries, escalations and supports requested made by candidates.
- Ensure to proactively participate the regular Ops study session by sharing cases handled.
- High School Diploma or bachelor's degree Required.
- No prior related work experience required. Experience within the Call Center or Customer Care of any of the industry preferred.
- Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required.
- Excellent phone skills and ability to communicate effectively to internal and external customers, partners and stakeholders.
- Native Korean speaker
- Understands and has significant command skills in English language.
- Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
- Passion and enthusiasm for delivering an extraordinary customer experience.
- Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
- Effectively communicate in a clear and concise manner.
- Self-motivated to achieve individual and organizational goals.
- Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
- Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
- Ability to work collaboratively in a team environment.
- Compliance with Personal Information & Privacy Laws and Procedures
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Position Information:
- Location: Position is based in our Soeul, Korea office.
- Hours: Monday – Friday, 9:00am – 6:00pm or 9:30am - 6:30pm
- Meal, Travel, Childcare Allowance
- Access to tech and growth opportunities, and leaders who want you to succeed!
- Honesty, Consistency, and Responsibility: Do the right thing
- Cultivate an environment of dignity: Show respect for the individual
- Take an Outside-In approach: Put the client first
- Think out-of-the-box: Innovate and create
- Stay Team-Oriented: Collaborate and appreciate each other
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with 29 offices around the world.