First Advantage
People & Culture Generalist - Philippine-based
36
eNPS Score
- Job Info
- Why First Advantage
The role of the People & Culture Generalist is responsible for providing supporting to internal stakeholders by rendering HR expert advice in areas related to ER/IR, disciplinary management procedure and other related employee governance. The person will act as the main POC for Mid-Shift and Night-Shift teams.
WHAT’S IN IT FOR YOU?
RESPONSIBILITIES:
QUALIFICATIONS:
Education:
• Preferably a graduate of a Bachelor’s Degree in Psychology, Human Resources Management, or other related courses and discipline.
Experience:
• 3-5 years relevant experience in the HR Business Partnership/Generalist role
Other Knowledge, Skills, Abilities or Certifications:
• Strong writing and verbal communication skills
• ‘Customer First’ mindset
• Proficiency in MS Office
• Strong analytical skills
• Attention to detail
• Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines.
• Result driven
• Organized and able to manage multiple tasks
• Maintains the highest level of confidentiality.
• Completes work on time while maintaining accuracy and quality of output.
• Process oriented and has attention to details.
• A good communicator with strong interpersonal skills.
• Ability to work in a fast-paced driven environment and deliver across a broad range of competing priorities
• Familiar with basic employment regulations.
• Permanently residing in the Philippines
WHAT’S IN IT FOR YOU?
- Global and dynamic culture
- Competitive compensation package
- HMO benefits + free dependents
- Remote work setup (but open to onsite work in Alabang if needed)
- Company provided equipment
RESPONSIBILITIES:
- Act as main HR Representative for Mid-shift and Night-shift teams (Customer Care and US Collections)
- Maintain regular interaction with team members, team leaders and managers who handle Mid-shift and Night-shift teams to understand their specific HR needs
- Provide guidance and advise employees and line managers on best HR practice and HR policies and procedures.
- Support with employee relations and advisory matters including disciplinary action, employee grievances and PIP. This includes attending meetings and taking the lead where appropriate.
- Oversee NCNS Cases: Manage situations where New Hires do not show up after joining the Company (No Call No Show).
- Execute Administrative Hearings for major and grave offenses.
- Conducts HR touchpoint sessions such as Focus Group Discussion, Skip Level Meeting and HR Forum.
- Facilitate exit interviews and gather data analysis related to attrition for mid-shift and night shift teams
- Act as main HR Representative for Mid-shift and Night-shift teams (Customer Care and US Collections)
QUALIFICATIONS:
Education:
• Preferably a graduate of a Bachelor’s Degree in Psychology, Human Resources Management, or other related courses and discipline.
Experience:
• 3-5 years relevant experience in the HR Business Partnership/Generalist role
Other Knowledge, Skills, Abilities or Certifications:
• Strong writing and verbal communication skills
• ‘Customer First’ mindset
• Proficiency in MS Office
• Strong analytical skills
• Attention to detail
• Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines.
• Result driven
• Organized and able to manage multiple tasks
• Maintains the highest level of confidentiality.
• Completes work on time while maintaining accuracy and quality of output.
• Process oriented and has attention to details.
• A good communicator with strong interpersonal skills.
• Ability to work in a fast-paced driven environment and deliver across a broad range of competing priorities
• Familiar with basic employment regulations.
• Permanently residing in the Philippines
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.