First Advantage
Senior IT Support Specialist
36
eNPS Score
- Job Info
- Why First Advantage
Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.
RESPONSIBILITIES
QUALIFICATIONS
Education:
RESPONSIBILITIES
- Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
- Daily follow ups on pending ticket to closure and ensure SLAs are met
- Follow up & drive closure of long pending tickets
- Set up and configure printers, scanners, and other peripherals
- Working on a 24*7 environment and on shift basis
- Install and configure software
- Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
- Coordinate with vendors as needed
- Alert the support teams on outages and provide necessary updates on Bridge calls
- Review and test new applications, printers, software’s etc. and provide feedback
- Document issue resolution, Prioritize and re assign tickets in JSM
- Handle escalated issues & support the engineers on floor
- Develop and share Knowledgebase to the teams
- Propose Service Improvement Plans for the company and work on implementing them
- Maintain excellent communication with all end users and other members of the technology department.
QUALIFICATIONS
Education:
- Bachelor’s Degree Preferred
- Scripting Knowledge
- 4+ years specializing in end user computing.
- Good knowledge of ITIL processes. ITIL certification is an added advantage.
- Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.)
- Telephony experience (Cisco VoIP preferred).
- Microsoft Office 2010 and 2013
- Outlook 2010 and 2013
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
- Previous work experience in a corporate environment
- Experience supporting Outlook in a Microsoft Exchange environment.
- Experience supporting a variety of Wi-Fi-enabled devices.
- Experience supporting remote users.
- Basic knowledge of thin client systems, network printers, citrix, terminal servers
- Excellent communication skills and experience working in a global setup.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
- Ability to multi-task in a fast-paced environment
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.