First Advantage
Customer Success Consultant (Lead Generation)- For Philippines
36
eNPS Score
- Job Info
- Why First Advantage
Position Description Summary
The role supports the commercial team during the sales cycle and implementation process of new revenue generating deals.
Essential Duties and Responsibilities
• Day to day case management.
• Escalation management – responding to various issues/complaints received from the client and working with the relevant internal teams to ensure measures are put in place to resolve root cause and mitigate repeat of the problem
• Preparation of reporting cycles (weekly/monthly/quarterly)
• Support to Supplier Management relation
• Maintaining Risk Logs
• Regular calls with the client (weekly/fortnightly/ad hoc)
• Project work – collaborate with various other departments across the business to meet project deadlines
• Ensuring all Client Requirement Matrix/ Client Factsheet’s are kept up to date
• Suggesting and creating bespoke reporting to match needs of a client’s program.
• Identify the potential upselling & cross selling opportunity and utilize virtual meeting to progress the selling process to closure of SMB new and upselling opportunities effectively.
• Any other duties related to the management of the account
Qualifications:
Education:
• Bachelor’s Degree preferred or equivalent work experience
Experience:
The successful candidate will have experience within Account Management/Sales/Customer Service environment. Experienced in working to targets and adhering to service level agreements, the ideal candidate will be strong in developing and communicating practical plans to increase client satisfaction in increase profitability. The ideal candidate should have a proven track record of successful account management including:
• Ability to understand the needs/pain points of current and potential clients, showing empathy and winning their trust
• Excellent communication, presentation, and analytical skills
• A clear and persuasive communicator, able to hold the interest of listeners at all levels
• Effective time management
• Able to plan, organize and prioritize a high level of work
• Proficiency in working in a Microsoft Office environment, including Excel, PowerPoint and Word, and Salesforce or any CRM software used.
Other Knowledge, Skills, Abilities or Certifications:
The ideal candidate should have the following personal attributes and skills:
• Strong client focus
• Eager to learn and develop a successful career within the business
• Collaborates positively within and across teams
• Able to create and maintain strong business relationships
• Ability to conduct compelling demo and presentation.
• Outside-In Thinking: Ability to understand the client perspective and to proactively identify and develop solutions
• Self-directed and motivated
• Demonstrate integrity in challenging situations
• Proficiency in all Microsoft Office applications and Salesforce or equivalent CRM software.
• Ability to work productively from a remote location, but must be residing in the Philippines
The role supports the commercial team during the sales cycle and implementation process of new revenue generating deals.
Essential Duties and Responsibilities
• Day to day case management.
• Escalation management – responding to various issues/complaints received from the client and working with the relevant internal teams to ensure measures are put in place to resolve root cause and mitigate repeat of the problem
• Preparation of reporting cycles (weekly/monthly/quarterly)
• Support to Supplier Management relation
• Maintaining Risk Logs
• Regular calls with the client (weekly/fortnightly/ad hoc)
• Project work – collaborate with various other departments across the business to meet project deadlines
• Ensuring all Client Requirement Matrix/ Client Factsheet’s are kept up to date
• Suggesting and creating bespoke reporting to match needs of a client’s program.
• Identify the potential upselling & cross selling opportunity and utilize virtual meeting to progress the selling process to closure of SMB new and upselling opportunities effectively.
• Any other duties related to the management of the account
Qualifications:
Education:
• Bachelor’s Degree preferred or equivalent work experience
Experience:
The successful candidate will have experience within Account Management/Sales/Customer Service environment. Experienced in working to targets and adhering to service level agreements, the ideal candidate will be strong in developing and communicating practical plans to increase client satisfaction in increase profitability. The ideal candidate should have a proven track record of successful account management including:
• Ability to understand the needs/pain points of current and potential clients, showing empathy and winning their trust
• Excellent communication, presentation, and analytical skills
• A clear and persuasive communicator, able to hold the interest of listeners at all levels
• Effective time management
• Able to plan, organize and prioritize a high level of work
• Proficiency in working in a Microsoft Office environment, including Excel, PowerPoint and Word, and Salesforce or any CRM software used.
Other Knowledge, Skills, Abilities or Certifications:
The ideal candidate should have the following personal attributes and skills:
• Strong client focus
• Eager to learn and develop a successful career within the business
• Collaborates positively within and across teams
• Able to create and maintain strong business relationships
• Ability to conduct compelling demo and presentation.
• Outside-In Thinking: Ability to understand the client perspective and to proactively identify and develop solutions
• Self-directed and motivated
• Demonstrate integrity in challenging situations
• Proficiency in all Microsoft Office applications and Salesforce or equivalent CRM software.
• Ability to work productively from a remote location, but must be residing in the Philippines
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with 29 offices around the world.