First Advantage
Operations Analyst - US Voice Role (Concierge Healthcare) - Remote - Mumbai only
36
eNPS Score
- Job Info
- Why First Advantage
About The Role:
Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement. Join us if you like the client and operations fulfillment – this unique opportunity is a great blend between two worlds that don’t normally intersect.
This Is What You’ll Do:
This is What We’re Looking For:
**This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement. Join us if you like the client and operations fulfillment – this unique opportunity is a great blend between two worlds that don’t normally intersect.
This Is What You’ll Do:
- Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions.
- Responding to questions about our service status, results and provide additional specialized services upon request to internal Client facing Team & Client’s.
- Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders & to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
- Conduct client needs analysis presentations to management as requested
- Conduct and deliver additional projects as assigned by manager
- Handle additional responsibilities outside of standard daily support tasks.
- Taking ownership and driving client projects from beginning to end
- Act as representative/liaison for Client Service to other depts.
- Assists with training of new employees.
This is What We’re Looking For:
- HSC / Diploma (10+3) / Graduate
- Must be able to analyze a situation and respond quickly in a courteous and professional manner
- Must have excellent written & verbal communication skills.
- Capable of handling a large number of calls and e-mails
- An individual who does well under pressure with time-sensitive projects
- Good interpersonal skills and critical thinking
- Ability to handle escalated issues in a timely and professional manner and remain calm
- 2+ Years’ experience in BPO into Customer Service
**This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.