First Advantage
Team Lead Operations (Philippine-based)
36
eNPS Score
- Job Info
- Why First Advantage
Team Leader is responsible for day-to-day functional supervision of associates including work assignment, attendance monitoring and performance management. Manages the individual team members to achieve productivity and quality targets; ensure that ample workload is allocated to the associates. Provides leadership, support and motivates associates to achieve and maintain productivity targets. Monitor, organize and provide coaching to the associates on day to day basis. Support and communicates business goals.
Responsibilities:
• Review workable checks on pool and plan the day-to-day management and strategies to achieve targets
• Ensure team verification completion rating is within FADV SLA (source verification)
• Team performance management through feedback and coaching
• Create motivational atmosphere, driving the team to achieve targets
• Develop a future leader within the team members, enhancing their skills and tapping potentials, creating opportunities for the people to grow. Achieved via trainings, adhoc tasks delegation, responsibility exposures
• Balance workload amongst individual team members for equal opportunity of good metric scores
• Ensure all checks are actioned upon real time and no stuck checks in the pool left unactioned.
Qualifications:
Supervisory Responsibility:
Responsibilities:
• Review workable checks on pool and plan the day-to-day management and strategies to achieve targets
• Ensure team verification completion rating is within FADV SLA (source verification)
• Team performance management through feedback and coaching
• Create motivational atmosphere, driving the team to achieve targets
• Develop a future leader within the team members, enhancing their skills and tapping potentials, creating opportunities for the people to grow. Achieved via trainings, adhoc tasks delegation, responsibility exposures
• Balance workload amongst individual team members for equal opportunity of good metric scores
• Ensure all checks are actioned upon real time and no stuck checks in the pool left unactioned.
Qualifications:
- Graduate of Bachelor’s Degree in Business Management or in any field
- Minimum of 4-5 years of working experience
- Exemplary written and verbal communication skills
- Logical reasoning
- Effective relationship management skills
- Good interpersonal skills
- Effective organizational skills
- High attention to details and level of accuracy
- Good time management and stress management skills
- Good people management skills
- Active employee of First Advantage or Sterling, A First Advantage Company
Supervisory Responsibility:
- Manages employee’s performance – performs and submits manager review during annual
- Manage and execute code of discipline – issue’s notice to explain & coordinates with HR in executing disciplinary action
- Review and approves overtime application and leave application
- Manages poor performers by preparing, monitoring employee’s performance improvement plan
- Provides and documents coaching with associates
- Conducts team huddle or meeting as business requires
- Participate in the hiring process as part of interviewing and assessing candidates
- Manage associates directly
Schedule and Work Arrangement: Remote-first | Schedule: 7 AM - 3 PM PHT
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.