First Advantage
Bilingual Verifications Specialist - Colombia Remote
36
eNPS Score
- Job Info
- Why First Advantage
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
As a Bilingual Verifications Specialist, you will play a key role in supporting our clients’ pre- employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process.
Training: Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.
Physical Requirements & Work Environment:
This role is largely sedentary in nature in a remote environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines.
The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
As a Bilingual Verifications Specialist, you will play a key role in supporting our clients’ pre- employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process.
- Individual must be Bilingual in Spanish & English (verbal and written)
- Location: Position is 100% remote based in Colombia
- Hours: Monday to Friday 8:00 am - 5:00 pm (UTC-5)
- Handle verifications for some of our high-profile clients.
- Know customer SOPs and FADV systems
- Verify candidate details including current and previous employment, education, professional licenses, certifications and references.
- Contact companies and educational institutions to verify candidate-provided information.
- Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
- Write detailed and accurate reports flagging any discrepancies found during the verifications process.
- Record confirmed information in our First Advantage’s platforms, ensuring data integrity.
- Perform quality checks to meet client-specific standards.
- Meet daily volume and accuracy targets.
- Perform other related tasks and functions as needed.
- High School Diploma, GED, or equivalent required
- At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities
- Strong communication skills (presentation, written, verbal) and reading comprehension
- Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
- Familiar with MS Office Suite, especially Excel
- Attention to detail and use of good judgment
Training: Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.
Physical Requirements & Work Environment:
This role is largely sedentary in nature in a remote environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines.
The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.