First Advantage
Enrollment Agent
36
eNPS Score
- Job Info
- Why First Advantage
At PrintScan "A First Advantage Company", people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
Who We Are
We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.
Who You Are
We are looking for a team member who considers themselves:
- Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion.
- A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration.
- An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.
- A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.
The PrintScan Fingerprint Enrollment Agent (Level 1) will support fingerprint enrollment operations through participation in commercial, state, federal programs; and/or consumer sales of related products and services. Fingerprint Technician/Enrollment Agents perform ink & electronic fingerprinting functions according to the commercial, state, or federal customer’s program requirements. This position is an entry level role and the employee will be introduced to various processes including ink fingerprinting, how to operate multiple Live Scan fingerprinting devices, and trained to navigate the various add-on products and services offered by PrintScan.
This person will:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
- Verify customer identity and scan required documents into database system
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the up-selling of products and services
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
- Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Successfully completes time sensitive trainings/briefings as assigned.
- Represents the company and the program(s) that are supported in a professional and customer-oriented manner
- Retail service environment where the employee will be required to stand the majority of their shift (may be up to 75% of the time).
- Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
- Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
- Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
- Ability to maintain a high level of productivity under minimal supervision
- Highly motivated to assist customers with enrollment needs
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
- Honor Honesty, Consistency, Responsibility: Do the right thing
- Cultivate an environment of dignity: Show respect for the individual
- Take an Outside-In approach: Put the client first
- Think out-of-the-box: Innovate and create
- Stay Team-Oriented: Collaborate and appreciate each other
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
Work Location – Hicksville, NY
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with 29 offices around the world.