Position Summary

We are seeking a detail-oriented and proactive Accounts Receivable Representative to join our finance team, with a primary focus on collections and payment follow-ups. This role is responsible for managing outstanding customer balances, initiating contact with clients regarding overdue invoices, and ensuring timely collection of payments. The ideal candidate will have strong communication skills, persistence, and a customer-service mindset to maintain positive client relationships while effectively reducing aged receivables.

Responsibilities

Monitor aging reports and identify delinquent accounts
Contact customers via phone, email, or mail to follow up on overdue payments
Negotiate payment arrangements and resolve billing disputes
Document all collection activities and maintain accurate records
Collaborate with the billing and sales teams to resolve account discrepancies
Escalate unresolved accounts to management or third-party collection agencies as needed

Required Skills & Qualifications

Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism and tact
Familiarity with accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks)
Proficiency in Microsoft Excel and other Office applications
High attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Willingness to work graveyard shifts and during Philippine holidays

Education & Experience

Completion of an accounting-related course is a plus
At least 1 year of experience in accounts receivable, credit, or collections

PhysiCaL Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties and responsibilities.

Must be in good health and physically capable of working graveyard shifts on a regular basis
Ability to remain alert and focused during extended periods of computer and phone work

Working Environment

5 days on site training
Permanent work from home

ADditional Asks (For Posting Purposes)

Additional details as needed for job posting, to be inserted after the summary section in job posting.
(Example: Shift needs, Remote or Specific call outs)

Must be in Manila or nearby provinces (the final interview will be done in the office in Alabang)

Working at First Advantage

Overall Culture Score

4.6/5

CEO Score

Top

Scott Staples
Top 5% of Similar Sized Companies on Comparably

Awards

Reviews from current employees

Our leadership team is focused on making First Advantage the best place to work at.

The transparency and openness was refreshing

The open communication, positive intent and drive to continue to grow together.

Videos

Diversity at First Advantage

Top

25%

Gender Score

As rated by current employees on Comparably

Top 25%

Diversity Score

As rated by current employees on Comparably

Perks and Benefits

Health & Wellness: Dental Insurance; Vision Insurance; Health Insurance; Life Insurance

Paid Time Off: PTO / Vacation Policy; Paid Holidays

Financial Benefits: 401K / Retirement Plan; Employee Stock Purchase Plan; Tuition Reimbursement

Office Perks: Work From Home Policy

eNPS

eNPS Score

53%	Promoters
30%	Passive
17%	Detractors

First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.

3 Cool Reasons to Work at First Advantage

First Advantage is undergoing a technology transformation and is in a time of significant growth.
The company is backed by Silver Lake Partners, the global leader in technology investing.
It's a truly global organization with customers and teams members around the world.