First Advantage
Project-based Operations Specialist I - (Philippine-based)
36
eNPS Score
- Job Info
- Why First Advantage
Operations Specialist I is a position for checking case initiation and verification results on system, find out the inaccurate and fixing those mistakes immediately, creating real and authentic reports.
Responsibilities:
Quality management
• Monitor activity at a case level cycle and search level to ensure any issues or delays are identified and followed up immediately.
• Receive list of assigned tasks from Team Leader on daily basis and conduct quality check on the tasks completed by operations team. Complete all assigned tasks based on the target.
• Based on the quality requirement/SOP/SLA for each task, score each task (Case/Check/Report) and log in the Quality matrix
• Follow up the progress of the investigation, correction and request for preventative plan.
• Support the team on common errors detection and problem solving.
Ad hoc Requirements
Participate in projects or tasks to support projects as directed by Team Leader.
REQUIRED SKILLS & QUALIFICATIONS
• At least 1 year of experience in quality management-related tasks
• Proven communication skills, logical thinking, and team player
• Detail orientation and willingness to work under pressure
• Open to a 3-month contract work
Responsibilities:
Quality management
• Monitor activity at a case level cycle and search level to ensure any issues or delays are identified and followed up immediately.
• Receive list of assigned tasks from Team Leader on daily basis and conduct quality check on the tasks completed by operations team. Complete all assigned tasks based on the target.
• Based on the quality requirement/SOP/SLA for each task, score each task (Case/Check/Report) and log in the Quality matrix
• Follow up the progress of the investigation, correction and request for preventative plan.
• Support the team on common errors detection and problem solving.
Ad hoc Requirements
Participate in projects or tasks to support projects as directed by Team Leader.
REQUIRED SKILLS & QUALIFICATIONS
• At least 1 year of experience in quality management-related tasks
• Proven communication skills, logical thinking, and team player
• Detail orientation and willingness to work under pressure
• Open to a 3-month contract work
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.