First Advantage
Operations Analyst (International Voice/Blended) (US INT) - Mumbai, Remote
36
eNPS Score
- Job Info
- Why First Advantage
The primary responsibility for the position is to verify the employment and education background of the applicants who apply for jobs with our Clients at US. The verifications are done at our center in Mumbai, India.
Roles & Responsibilities:
Roles & Responsibilities:
- Search the web to find the listings for universities, colleges and companies.
- Initiate verification calls to verify the credentials of the applicants.
- Send written verification requests and faxes for verifications as per the policies of the institutions/organizations.
- Contacts the Applicants, Clients through Phone/Emails.
- Should be able to process Complex Tasks.
- Enter appropriate verified data into the system and generate a report.
- Follow quality guidelines and also achieve the targets set by the Team Leader.
- Also follow the IT Policy and Data Security guidelines.
- Mentors New Joiner & Quality check.
- Contact Client Applicants through Email/ Phone
Skills Required:
- Good English language skills - both written & verbal
- Under-Graduate - minimum qualification
- 1 year BPO/KPO/Customer Service or similar background
- Flexible to work in rotations shifts/night shifts
- Attention to Detail
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.