First Advantage
Client Success Partner II - First Advantage (Bangalore/Mumbai)
35
eNPS Score
- Job Info
- Why First Advantage
Overview:
The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail, Staffing & Franchise (RSF) vertical, valued at approximately $2M in annual revenue. As a Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.
Roles and Responsibility:
The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail, Staffing & Franchise (RSF) vertical, valued at approximately $2M in annual revenue. As a Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.
Roles and Responsibility:
- Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
- Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
- Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services
- Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
- Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
- Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com
- Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
- Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
- Graduate- preferred
- 2+ years’ experience in a client-facing role – preferred
- Retail, Staffing and Franchise client support preferred
- Sales and/or sales management experience
- Team management experience is a plus
- Strong client focus – commitment to delivering superior client experience and advocating for client needs
- Consultative selling skills – experience expanding account reach, up/cross-selling, new business development
- Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
- Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
- Excellent oral and written communication skills
- Organization – ability to prioritize and focus on value-add activity, ability to multi-task
- Attention to detail
Working at First Advantage
Overall Culture Score
4.7/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The open communication, positive intent and drive to continue to grow together.
The transparency and openness was refreshing
Videos
Diversity at First Advantage
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 35, as rated by 959 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.