We require excellent Voice skilled resources for our Customer Care team.

1. 20 International quality voice resources who will be equally flexible and comfortable to pick up Calls , Emails and Chats basis the flow
2. Shift Timing : North America
3. Onboarding dates : April 2024

The qualification and competencies required for this position will be: 

• Experience – 1-3 years
• Competency – Critical Thinking , Analytical mind, Problem solving approach, Matured and Accountable
• Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
• Excellent English communication skills (Verbal & written)
• Typing speed 30WPM@90% accuracy
• They should be willing to work in rotational night shifts (US) & rotational week offs.
• Candidates with an availability of 15 days or less will be preferred
• This will be a work from office model (WFO)
• Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer
• We offer attractive monthly incentives slabs based on performance 

Compensation Bandwidth to be offered: 43k Per Month max + incentives as applicable

Interview Rounds will include, every round will be conducted basis the scores of the previous round:

• First Round: HR Screening through Video Conference
• Second Round:  Tool based aptitude assessment through Video Conference
• Third Round: Email and Chat based evaluation through Video Conference
• Final Round: Business Operations Round through Video Conference

We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!

Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!