First Advantage
Solution Engineer (Philippine-based)
36
eNPS Score
- Job Info
- Why First Advantage
The Solution Engineer works alongside a sales person to discover a customer’s needs / requirements, and propose the best suited solutions to the customer. Involv actively in RFP preparation and demos by working with Sales in Pre-sales cycle. Interact with prospective and existing clients to collect information and provide proposed solutions. Support potential opportunities closure. Involve actively in RFP preparation and demos.
Responsibilities:
• Conduct discovery workshop or system demo with Sales Representatives during the Pre-sales cycle, interact with prospective and existing clients to collect information and provide proposed solutions.
• Involve actively in RFP preparation and demos, including customize & brand the platform so that it relates to client’s requirements
• Produce client-facing documentation when necessary
• Work alongside project management team to successfully monitor progress and implementation of initiatives
• Conduct requirements gathering with the customer to scope and estimate timeframes and deliverables during the onboarding process.
• Conduct implementation pilots and onboard customer to First Advantage platform and services successfully.
• Develop and maintain a comprehensive understanding of the background screening industry,
including but not limited to, the history of the industry and its future
• Build and maintain strong relationships with clients and internal stakeholders to enhance
business relationships and project delivery
• Identify issues and risks, ensuring that they are appropriately captured raised and actioned
• Act as Project Manager role when necessary including developing detailed project plan, ensuring resource availability and allocation and delivering the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement.
Qualifications:
• Bachelor’s degree or equivalent in a relevant field
• 4+ Years Project Management Experience preferred
• 5+ years of experience in Customer Service, project implementation or account management role
• Experience in recruiting and human resources skills preferred
• Excellent communication skills and negotiation skills
• Ability to strongly influence and build relationships with clients and across departments
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Highly organised
• Strong prioritization and ability to manage conflicting priorities
• Communication management
• Knowledge and understanding of change management desirable
• Demonstrated negotiation, presentation and management skills
• Experience with leading a team essential
• Experience and/or understanding of HR/Recruitment Industries and structures
• Remains calm and controlled in all situations
• Ability to multi-task, prioritize, and meet timelines on deliverables• the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement
• Willing to work in a remotely and on a regular dayshift schedule
• Must be permanently based in the Philippines
Responsibilities:
• Conduct discovery workshop or system demo with Sales Representatives during the Pre-sales cycle, interact with prospective and existing clients to collect information and provide proposed solutions.
• Involve actively in RFP preparation and demos, including customize & brand the platform so that it relates to client’s requirements
• Produce client-facing documentation when necessary
• Work alongside project management team to successfully monitor progress and implementation of initiatives
• Conduct requirements gathering with the customer to scope and estimate timeframes and deliverables during the onboarding process.
• Conduct implementation pilots and onboard customer to First Advantage platform and services successfully.
• Develop and maintain a comprehensive understanding of the background screening industry,
including but not limited to, the history of the industry and its future
• Build and maintain strong relationships with clients and internal stakeholders to enhance
business relationships and project delivery
• Identify issues and risks, ensuring that they are appropriately captured raised and actioned
• Act as Project Manager role when necessary including developing detailed project plan, ensuring resource availability and allocation and delivering the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement.
Qualifications:
• Bachelor’s degree or equivalent in a relevant field
• 4+ Years Project Management Experience preferred
• 5+ years of experience in Customer Service, project implementation or account management role
• Experience in recruiting and human resources skills preferred
• Excellent communication skills and negotiation skills
• Ability to strongly influence and build relationships with clients and across departments
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Highly organised
• Strong prioritization and ability to manage conflicting priorities
• Communication management
• Knowledge and understanding of change management desirable
• Demonstrated negotiation, presentation and management skills
• Experience with leading a team essential
• Experience and/or understanding of HR/Recruitment Industries and structures
• Remains calm and controlled in all situations
• Ability to multi-task, prioritize, and meet timelines on deliverables• the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement
• Willing to work in a remotely and on a regular dayshift schedule
• Must be permanently based in the Philippines
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.