First Advantage
Credentialing-International Voice Process - Q1-2025
36
eNPS Score
- Job Info
- Why First Advantage
Position Description Summary
The Operations Analyst will be responsible to comprehend and analyze the assigned task / deliverables as per the defined timeline by the business. Also ensure the timely achievement of production targets assigned for self, identifying insufficiencies/clarifications within the agreed time, and meeting established TAT’s with 100% accuracy and quality. Take the initiative of going the extra mile to cover any additional aspect of the assigned task.
Essential Duties and Responsibilities
Work Type: Work From Office
Batch commencing from 17th January 2025
Interview Rounds will include, every round will be conducted basis the scores of the previous round:
Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!
The Operations Analyst will be responsible to comprehend and analyze the assigned task / deliverables as per the defined timeline by the business. Also ensure the timely achievement of production targets assigned for self, identifying insufficiencies/clarifications within the agreed time, and meeting established TAT’s with 100% accuracy and quality. Take the initiative of going the extra mile to cover any additional aspect of the assigned task.
Essential Duties and Responsibilities
- Should have knowledge of excel & other applications to perform the job roles.
- Handle telephonic calls/email/chat/inbound communication/outbound communication as applicable, in a professional manner. Ability to think outside the box and handle senior level external conversations related to the job with efficiency
- Adhere to the organizational ethics, values & policies.
- Adapt to changes in work environment as per business requirements (Shifts/Processes/Week-offs/Upskilling)
- To work with the team to achieve common goals and targets
- Maintain all productions documents and adhere to the quality details required for the assigned task
- Should be able to go beyond the job roles to support the business.
- To ensure the timely achievement of production targets assigned/ 100% accuracy of cases
- To adhere to the documented process and quality parameters and follow SLA guidelines.
- Adhere to Quality Management System of the organization
- Excellent communication (Spoken and written)
- Good Comprehension Skills
- Research & Analytics skills
- Logical & Decision Making
- Email etiquette awareness
- Quick learner
- Attention to detail
- Good typing skill
- Ability to Multitask
- 2-3 years' work experience in any international voice process which gives exposure to solutioning, due diligence, BGV or similar fields will be a great fit
- Competency – Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
- Educational Qualification – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards)
- Excellent English communication skills (Verbal & written)
- Typing speed 25WPM@90% accuracy
- They should be flexible to US aligned working hours and rotational weekly off
- This will be flexible to adapt to WFO / WFH model basis the business need
- Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employee
- We offer attractive monthly incentives slabs based on performance
Work Type: Work From Office
Batch commencing from 17th January 2025
Interview Rounds will include, every round will be conducted basis the scores of the previous round:
- First Round: HR Screening
- Second Round: Online assessment (aptitude and typing) through Video Conference (via laptop/desktop)
- Third Round: Business Operations Round through Video Conference
Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!
Working at First Advantage
Overall Culture Score
4.6/5
CEO Score
Top
5%
Scott Staples
Top 5% of Similar Sized Companies on Comparably
Awards
Reviews from current employees
Our leadership team is focused on making First Advantage the best place to work at.
The transparency and openness was refreshing
The open communication, positive intent and drive to continue to grow together.
Videos
Diversity at First Advantage
Top
25%
Gender Score
As rated by current employees on Comparably
Diversity Score
As rated by current employees on Comparably
Perks and Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Office Perks
- Work From Home Policy
eNPS
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
First Advantage's Employee Net Promoter Score (eNPS) is 36, as rated by 884 employees. This means 53% of First Advantage employees would encourage their friends to become coworkers today.
3 Cool Reasons to Work at First Advantage
- First Advantage is undergoing a technology transformation and is in a time of significant growth.
- The company is backed by Silver Lake Partners, the global leader in technology investing.
- It's a truly global organization with customers and teams members around the world.