At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.  

Who We Are  

We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.   

Who You Are  

We are looking for a team member who considers themselves:  

• Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion.   

• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration.  

• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.  

• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.  

What You'll Do 

The Lead Site Reliability Engineer will work as a member of the x-functional team to set best practices as it pertains to the performance and reliability of his or her production platforms.  The lead SRE is responsible for assessment and gap analysis of product portfolio platforms.  He or she will serve as a subject matter expert in observability, monitoring and alerting and will work with product owners on setting SLOs and error budgets. 

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Drive implementation of automation and monitoring to promote early detection, self-healing, improved availability, and decreased number of outages
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Reduce operational inefficiencies in the incident management process to ensure the fastest path to recovery through automation and continuous process improvement. Identify when escalation is required and trigger such escalation accordingly.
• This role will be strategic in nature implementing best in class Incident communications through modern solutions such as Statuspage, SharePoint, etc. This will ensure our internal stakeholders and customers have accurate communications of any ongoing outages and what we are doing to restore as well as prevent it from occurring again.

What You May Need to Be Successful: 

• Experience in incident management within a Network Operations Center (NOC) and Command Center environment
• Experience with AppDynamics, Azure AppInsights, Monitoring, and automation
• 4-year College coursework minimum in related technology field (Computer, Engineering, Science, etc.) or comparable job experience
• SRE (Site Reliability Engineering) related Certifications

This is a fully remote position (Work from Home) based in the US.

Why First Advantage is Your Next Big Career Move     

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.   

Additional benefits offered to our eligible people include:    

• Ability to work remotely with occasional business travel      

• Medical, Vision, Dental, and supplementary benefit plans   

• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)     

• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays      

• Access to tech and growth opportunities, and leaders who want you to succeed!  

More About Our Values Code  

• Honor Honesty, Consistency, Responsibility: Do the right thing   

• Cultivate an environment of dignity: Show respect for the individual  

• Take an Outside-In approach: Put the client first  

• Think out-of-the-box: Innovate and create   

• Stay Team-Oriented: Collaborate and appreciate each other  

What Are You Waiting For? Apply Today!  

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!